INFORMATION TECHNOLOGY

Bachelor of Science, Information Technology Management – Candidate, August 2016
* Columbia Southern University, Orange Beach, AL
Certificate, Microsoft System Administrator – August 2014
* Central Texas College, Killeen, TX
CIW Web Foundation Associate – April 2011
Associate, Information Management – February 2010
* Community College of the Air Force, Maxwell Air Force Base, AL
Various Air Force Education Courses:
* Information Craftsman Course, Kessler Air Force Base, MI (2003)
* Airman Leadership School, Spangdahlem AB, Germany (2002)
* Information Manager Course, Kessler Air Force Base, MI (1997)

IT Support Tech Lead – Community Health System, Tucson AZ October 2014 – Present
– Provide technical support to help employees at all levels effectively use computer software, hardware, audio/visual equipment and peripheral equipment
– Coordinate installation and maintenance of telecommunications, computer and networking systems
– Performed analysis and research for product purchases, upgrades, updates, patches and fixes
– Manage LAN performances and maintains LAN security
– Establish and implements LAN policies, procedures and standards and ensures their conformance with information systems and organization objectives
– Worked with Window Server 2003/2008 R2 Active Directory, including adding computers to domain, distribution groups and users network shares
– Answer questions, resolves technology problems for customers in person, via telephone and remote desktop using Dameware and Windows RDP
– Proactively monitored, identified, isolated and resolved issues for more than 250 workstations
– Perform setup and configuration of printers and copiers on the network
– Managed helpdesk tickets
– Reports critical alert status to appropriate information services department staff
– Image and deploy Desktops, Laptops and Tablets
– Coordinate multiple tasks and priorities to meet established schedules and goals
– Worked with CISCO for VOIP phone sets, setting up user extension and voicemail boxes
– Responsible for keeping track of all computer and software inventory
– Implementation of Information Systems against HIPPA regulations

Knowledge Operations Manager / Communication & Information Technician / Information Resource Management Supervisor –
United States Air Force, 1997- October 2014 (retired)
> Led large unit of 710 personnel as Information Assurance Officer with electronic content management and administrative expertise
> Performed duties as Systems administrator, Network administrator and Tech support
> Installed, configured and monitored local and wide-area networks, hardware and software
> Provided customer support and network administration services such as passwords, electronic email accounts, troubleshooting, data security and backup
> Identified, computer-user problems and coordinated to resolve team
> Created new user accounts in active directory allowing access to job specific information ensuring security of information using group policy
> Developed and update project plans for information technology projects such as objectives, technologies, systems, information specification, schedules funding and staffing
> Coordinated computer information resources providing data security, control, strategic computing and disaster recovery
> Maintained, managed and controlled over 300 computers assets valued at $3.2M
> Provided customer support to over 300 network users with technical support, local area network admin, maintenance
> Knowledge of data backup systems, principles and safeguards of technology
> Support technician for $100K Video Teleconference suite helped enable global communication
> Interfaced with Network Operations Center troubleshoot problems/coordinate upgrades to local area network

Other Duties while serving in the Air Force 1997-2014:

> Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
> Provide users with technical support for computer problems
> Evaluate employees job performance and conformance to regulations and recommend appropriate personnel action.Conduct or facilitate training sessions or seminars for wellness and fitness staff.
> Develop marketing campaigns to promote a healthy lifestyle or participation in fitness or wellness programs.
> Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
> Process, verify, and maintain personnel related documentation, including staffing, training, performance evaluations and employee leave.
> Prepare and review operational reports and schedules to ensure accuracy and efficiency
> Type, format, proofread, and edit correspondence and other documents from notes or dictating machines using computers or typewriters.
> Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
> Monitor use of data files and regulate access to safeguard information in computer files.
> Train users and promote security awareness to ensure system security and to improve server and network efficiency.
> Review existing or incoming data for currency, accuracy, usefulness, quality, or completeness of documentation.

• Data Analyst
• Computer Technologies
• Sharepoint Portal
• Quality Assurance & Control
• Enterprise Service Desk
• Information Assurance
• Customer Service
• Effective Leadership
• Problem Resolution
• Documentation
• Records Management
• HIPPA
• Window XP/NT/VISTA/2003/7
• Active Directory
• VOIP
• VPN
• TCP/IP
• Window Server 2003/2008
• Mircosoft Office Suite
• Routers/Switches
• Firewalls
• Cisco
• Unified Cisco Call Manager
• LAN/WAN/MAN
• Cabling
• Antivirus
• Microsoft Exchange
• SCCM
• VM Ware

Public Speakig, Team Mgt

English