Security

• Western Governors University, enrolled December 2016
• Wood College, Mathiston, MS, 1999-2002
• C.E. Ellison High School, American Preparatory Institute, Killeen TX 1996

Ken Carter

[email protected] • PSC 701 BOX 262 • Kwajalein, Marshall Islands 96555 • 805-355-4158

Professional Profile

• Efficiently executes administrative and logistical functions including document preparation and review, data entry and complex filing, generating reports instrumental to senior management.
• Adept at maintaining an exceptional rate of productivity  and discreet with confidential information.
• Knowledgeable of in theatre transfers, demobilizations, new-hire orientation and various Security and HR functions.
• Able to adapt in fast paced working environments and various conditions.
• Secret Clearance – Active

Professional Experience

Chugach Management Services – Kwajalein, Marshall Islands   July 2015 – Present

Security Specialist

• Stays current on relevant DoD Instructions, including updates to the NISPOM.
• Initiates and monitors requests for background investigations for Common Access Card approval.
• Develops and maintains spreadsheets for accountability and statistical purposes.
• Maintains well-organized personnel filing systems for various security categories and various storage files.
• Prepares fingerprint cards and fingerprints employees and conducts verification of security clearances.
• Maintains biometric reports from USAG-KA Badging Office.
• Schedule monthly appointments for group applicants badge issuance and security briefs.
• Distributes security materials and assists in preparing presentations and compliance reports.
• Maintains roster for yearly Threat Awareness and Reporting Program training for Military Intelligence.
• Uses a variety of office machines and equipment, and Microsoft Office software programs.
• Performs other duties as assigned.

Squareoffs – Austin, TX     Aug 2014 – July 2015

Online Account Specialist

• Manage new account openings and process orders of all web advertisements available for publishers.
• Refer investment products and services to eligible publishers of commercial web sites.
• Prepare and maintain management reports and records of products sold.
• Updates new and prior publisher contact files. Conducted monthly inventories of assigned equipment and supplies.
• Handle publisher inquiries related to direct and business related products.
• Monitor publisher advertisements and update additional information needed for advertisement posting.
• Managing sensitive and confidential matters like personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files.

AECOM/AC FIRST – Kandahar, Afghanistan       Jan 2012 – May 2013

Security Administrator Supervisor

• Oversaw administrative government services functions for Security department, recruitment, and staff training of 250 employees.
• Controlled all badge issues/reissue for AC First Local National (LN), Third Country National (TCN) and expatriate (EXPAT) workforce.
• Applied knowledge of ISAF rules, Office of Foreign Assets Control (OFAC) regulations while screening incoming (TCN) and (LN) personal working for AC First.
• Screened EXPAT and (TCN) employees with CACs. Verified expiration date before admitting personnel through various security gates and issued
• Conducted fingerprinting, took photo images, collected personal data, and submitted the applications to RONCO Security Vetting Service.
• Managed Security database to track inspections and surveys to ensure contract compliance for AC FIRST Quality Management.
• Oversaw review of  all badge enrollments, applications, and other documentation to ensure all applications are properly documented, stored, and saved electronically and filed.

• Processed parking placards to approved personnel seeking access to 4-401st Battalion Compound.
• Ensured all Security documentation SOP’s, Work Instructions, ISAF rules, regulations and forms were current and updated with the AC FIRST Quality Management office.
• Reported any security violation, criminal or terrorist activity to the Security Manager. Reported any lost, damaged, or destroyed (LDD) of Government or AC FIRST property to Security Manager.

AECOM/AC FIRST – Kandahar, Afghanistan Jul 2011 – Jan 2012

Regional Human Resources Lead

• Processed new hire status change, merit increase, and termination paperwork in OneSource.
• Facilitated Human Resources New Hire and General Order 1 orientation for newly hired staff in Kandahar, Afghanistan.
• Maintained and updated roster on background checks for new hire employees.
• Administered and interpreted Human Resource procedures including resolving complaints, counselling supervisors, managing employee careers and performance, and implementing updated policies.
• Renewed CAC approvals in conjunction with 4-401st Battalion and had any additional info verified through Defense Enrolment Eligibility Reporting Systems (DEERS).
• Oversaw company performance evaluations, R&R Leave, job postings, recruiting, and promotions.
• Processed Red Cross messages, Emergency Leaves and tracked employees return and confirmed flight itineraries and Visas with AECOM Dubai office.
• Utilised SPOT System and responded to inquiries, LOA’s, ensuring employee compliance with all Government policies.
• Maintains database and notifies management of performance appraisals.
• Assisted on updated reporting of all incoming personnel and forwarded to Human Resource Management to be updated in OneSource and tracked from the United States, Dubai, and Afghanistan.

AECOM/AC FIRST – Bagram, Afghanistan Sep 2009 – Jul 2011 

Human Resources Specialist II

• Facilitated Human Resources New Hire and General Order 1 orientation for newly hired staff in Bagram, Afghanistan.
• Evaluated and monitored work processes, flow, methods, and procedures for new hire personnel.
• Organized and updated quarterly PAI for 4-401st Battalion Compound on all AC FIRST personnel.
• Maintained OneSource database and updated employee files, training records and ordered background checks for new hire employees.
• Provided executive level administrative support by conducting research, preparing statistical reports, and handling information requests.
• Utilized SPOT System & responded to inquiries; ensured employee compliance with all Government policies.
• Processed emergency leaves and tracked employees return and confirmed flight itinerary and visas with AECOM Dubai office.
• Performed clerical functions such as preparing correspondence, arranging conference calls, and scheduling meetings for Human Resource Supervisor.
• Able to handle confidential company and employees information.

AT&T Device Support Center – Austin, TX           Feb 2005 – Aug 2009

Technical Support Representative Lead

• Supervised and directed daily activities of technical support department.
• Acted as liaison between management & technical support for reporting high priority & critical issues.
• Monitored technical support e-mail and various customer resolution cases.
• Managed the CM system, gathering metrics for company managers and senior leadership review.
• Trained employees on the CRM system in multiple AT&T Device Support Centers in the region.
• Processed 1,000+ customer service feedback forms; submitted bi-monthly reports to Region Manager.

Innovative Communications Systems – Austin, TX Aug 2003 – Jan 2005

Human Resource Assistant

• Recruited employees with prior sales experience for start-up company.
• Communicated daily with Sales Department & Processor’s underwriting to assist with account approvals.
• Processed new hire employee paperwork and updated all files for current and terminated employees.
• Prepared and administered contracts and invoice follow-up with customers, ensuring timely payments.
• Worked along with QA Inspectors when yearly inspections were due.
• Establishing, maintaining and controlling personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts.

• Great communication, hard worker, leadership and able to work under pressure.

English