Manager

Strayer University                                                                                             2009-2013

Bachelors of Business Administration

Concentration in Acquisitions/Contract Management

• GPA 3.36
• Dean’s list from 2010 to 2011
• Honor Roll from 2011 to 2013

Wilen Direct                                                                                                    2011-Present

Mailroom Supervisor

• Run daily operation of the production mailroom
• Supervise production lines consisting of 12 mailing machine with 30 employees
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Develop procedures to effectively and efficiently operate under high value customer ideals.
• Daily Reports on production numbers and any employee issues.
• Plan weekly operations for the mailroom to maximize production in daily and weekly meetings.
• Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management requirements.

Pitney Bowes                                                                                                  1995-2011

CRS Level 2 Site Coordinator

• Resolve customer complaints or answer customers’ questions regarding policies and procedures.
• Supervise the work load of the office, administrative, customer service employees to ensure adherence to quality standards, SLA’s, proper procedures are followed, correcting errors and customer issues.
• Provide employees with guidance in handling difficult or complex problems in resolving escalated complaints and disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management requirements.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
• Review records and reports pertaining to activities such as production, shipping to verify details, monitor work activities, and help evaluate performance.
• Interpret and communicate work procedures and company policies to staff.
• Develop procedures to effectively and efficiently operate under high value customer ideals.

U.S. Army                                                                                                       2001-2010

Civil Affairs Team Sergeant-E6 Staff Sergeant

• Operate in 7-man teams in support of both conventional and special operations forces.
• Identify critical requirements needed by local citizens in combat or crisis situations.
• Locate civil resources to support military operations, mitigate non-combatant injury or incident, minimize civilian interference with military operations, facilitate humanitarian assistance activities, and establish and maintain communication with civilian aid agencies and organizations.
• Responsible for researching, coordinating, conducting and participating in the planning and production of civil affairs related documents, while enabling the civil-military operations of the supported commander.
• Performs coordination, conducts research, analysis and production of civil affairs related products and actions supporting functional specialty missions.
• Help plan U.S. government interagency procedures for national or regional emergencies.
• Assist with civil-military planning and support. Coordinate military resources to support reconstitution or reconstruction activities.
• Support national disaster, defense or emergency assistance and response activities. Foster and maintain dialogue with civilian aid agencies and civilian relief and assistance organizations.
• Establish mechanisms for emergency coordination and administration where political-economic structures have been incapacitated.
• Report findings of country needs to local Embassy and local public officials as guided by chain of command requirements and policies.
• Home unit was NOCIC of Operations for 289 Solders, conducted all annual training standards and conducted personalized weapons and CQB training.

Doctors Hospital of Hollywood                                                                     1991-1993

Director of Bio-Medical Engineering

• Supervise and engaged in technical control and repairs of medical devices.
• Act as liaisons between engineering and other department heads
• Test equipment to ensure proper safety standard and operation of equipment meet OSHA standards.
• Developed year long service contracts for high cost medical devices.
• Train workers in use of equipment such as defibrillator, infusion equipment, ICU monitors, X-ray, and CAT scan devices.
• Confer with operations directors to formulate and maintain fair and attainable technical policies for training programs.
• Conducted annual safety instruction in regards to electrical safety to all staff members.
• Member of safety committee board for electrical and equipment safety.
• Develop policies and procedure for OSHA inspection compliance.

• Management

site assessments, Team Building

none

English