Administrator – Office Manager – French and English

Resume posted by S in Administrative.
Desired salary: $46,000.00
Desired position type: Any

[email protected]
Tel:
00 44 7588695038
Mobile:
00 44 7588695038

Summary

A versatile and proactive individual, with 15 years of experience in administration and reception roles, including roles within the British Military, law enforcement, and the private sector, in the United Kingdom and overseas. Skilled in customer facing roles, decision making skills, and adding value to operations. Speaks fluent English and French. Looking for administrative role within a busy office environment.

Education

While in the military I attended the Defence Academy, Shrivenham, and the University of West Minister, gaining the Ministry of Defence Language Examination Board (MODLEB) and Common European Framework of Reference for Languages (CEFR) qualifications in French. I also gained a Masters degree in Terrorism Studies. Finally, I completed the Chartered Management Institute (CMI) Diploma in Management and Leadership.

Experience

    • 2019 to August 2020: Self-Employed. Team Leader and Mentor         
      • Working both alone and as a mentor in small teams.
      • Identified client needs and provided exceptional customer service.
      • Responded to telephone and email enquiries.
      • Resolved outstanding account balances, issued invoices, and collected payments.
      • Provided training, mentoring and staff appraisals to administration teams.
      • Completed report writing, data entry, and general administrative tasks.
      • Received, logged, and dealt with deliveries and organised distribution promptly.

                                                     

      2018: National Law Enforcement, Team Leader.

      Working in a busy team in a high pressure environment.

      • Attended meetings to provide administrative support.
      • Followed up on both internal and external enquiries from colleagues, service users and other agencies.
      • Confirmed and facilitated meetings and arranged meeting rooms.
      • Provided supervision and training to new members of staff.
      • Ensured all aspects of administration were carried out effectively against demanding resources and time constraints in a busy office environment.

                                                                 

      2009 to 2017:  HM Forces (Army), Team Leader.

      Working within an administrative team of six people, providing administrative support to 150 employees, carrying out a range of office duties including reception, telephone answering, filing, report writing and data entry.           

      • Applied exceptional levels of customer service when meeting and greeting visitors.
      • Managed digital correspondence and maintained the company database.
      • Provided a reliable scanning and printing service for clients.
      • Raised purchase orders and purchasing procedures to process petty cash.
      • Team mentor, proficient in the personal and professional development of staff.
      • Followed up on both internal and external queries from colleagues, service users, and off site personnel.

Skills

  • Administration Operations
  • Busy Work Environments
  • Record Management
  • Report Writing
  • Record Management
  • High Pressure Environments
  • Staff Development and Training
  • Receptionist
  • Excellent Microsoft Office Skills
  • Friendly and Reliable
  • Punctual
  • Organisational Skills

Specialties

    Administration, Analysis, High Pressure Environments, Microsoft Office, Public Speaking, Report Writing

Spoken Languages

    English, French