Joshua Gaeta

Technical Construction Degree

Centro de Enseñanza Técnica Industrial. Guadalajara, Mexico.

Graduated 2016

Course curriculum ensured knowledge in the design, administration, y supervision of projects in any related aspect of construction.  Calculated and defined requirements for structures up to three stories high. Created, interpreted and revised blueprints for gas, electrical, hydraulic, and structural integrity. Performed the desk and fieldwork for topography. Prepared cost estimates and deadline schedules for projects of all sizes. Developed skills in IT ranging from Basic Office and Corel to advanced Autodesk, CAD, SAP and others.

United States Marine Corps, Worldwide.  January 2017 – Present

Combat Engineer

• Worked with hydraulic parts, assemblies, components, and systems military and maintenance environment.
• Performed strenuous physical and repetitive work including bending, stooping, kneeling, lifting up to 110 pounds, and working overhead.
• Accessed small confined spaces and worked in an enclosed environment.
• Construct, repair, and maintain military structures, paths, and facilities.
• Maintain 100% accountability of assigned equipment valued at more than $1.75M.
• Teach personnel to mitigate environmental hazards and use personal protective equipment
• Prepare teams for combat operations by effectively training top talent in use, transport, and maintenance of all necessary equipment.
• Construct and camouflage infantry positions, rest areas, and equipment storage facilities to prevent detection.
• Place explosives and performed mine-sweeping activities on land; train for use of tear gas, passive ordnance, and explosives.
• Conduct ground reconnaissance for roads, bridges, and tunnels; report findings to higher command.

United States Marine Corps, Japan. Feb 2018 – Aug 2018

Military Police Officer

• Worked a flexible work schedule that included extended shifts, holidays, and weekends and support on call status for 24 hours-a-day, 7 days-a-week.
• Assisted and participated in various community service events as outreach to local Japanese citizens.
• Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
• Gathered preliminary investigation information as first responder to crimes occurring on and off base among active military members and families.
• Controlled quality, accuracy, and completeness of incident reports and investigations.
• Used conflict resolution skills to gather evidence, process crime scenes and question witnesses and suspects, deescalated domestic abuse, prevented violence, and controlled public intoxication.
• Reduced process lags by assisting instructors with military police patrol training for over 16 students, for two rotations.

United Healthcare, Mexico. Jul 2016 – Dec 2016

Call Center Customer Service Advocate             

• Worked odd hours, weekends, and over 50hrs a week.
• Resolved customer complaints and addressed emergency requests and needs while approaching conversations with positive attitude.
• Researched issues through identification of similar past problems and recommend most appropriate solution.
• Assisted customers with concerns about medications or services and resolved issues and promote welfare.
• Answered over 5,000 incoming calls, in busy, fast-paced global call center.
• Educated customers on use of systems, completed forms and obtained desired services, achieving and maintaining industry-leading customer service ratings.

• Facilities Construction, Repair & Maintenance (4 years experience)
• Public Security (1 year experience)
• Patrol and Protection of Personnel and Assets (4 Years Experience)

Costumer Management

AMERICAN RED CROSS, Seventh Day Adventist, Single Marine Program

English, Spanish