IT TECHNICIAN

Education:-

BA (Bachelor of Arts) from West Bengal State University

Additional qualification:-

Diploma in PC Application in Webel informatics limited (July 2009-June 2011) (Certification No- 011798)

Diploma in Hardware & Networking in CMC Academy (January 2013-August 2014)

Online Training and Courses: – Hp partner solutions:-

• 2015 HP Pavilion Desktop 550-0xx Service and Support (Date-09-AUG-2016) Certification No- 00991151
• 2015 HP Pavilion All-in-One Service and Support (09-AUG-2016) Certification No-01006588
• HP 260 G1 Desktop Mini PC Supports and Service WBT (09-AUG-2016) Certification No-00975439
• HP Business Desktop d325/dx6050 Service and Maintenance (09-AUG-2016) Certification No-00075044
• HP Business PCs and Personal Workstations Fundamentals (02-JUL-2016) Certification No- 00916868
• HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 3.0 / 2015) (28-JUN-2016) Certification No- 00093829
• HP Z440, Z640, and Z840 Workstation training (03-AUG-2016) Certification No- 00948135
• Servicing HP Desktops, Workstations and Notebooks for Service Technicians (28-JUN-2016) Certification No- 00959432
• Course 5 – Supporting Office Universal, Outlook Mail and Outlook Calendar on Windows 10 Mobile (09-AUG-2016) Certification No-01065669
• HP Win 8 OEM Activation version 3 (OA3) Training (02-JUL-2016) Certification No-00708586
• MCSE Desktop infrastructure (5-jul 2016) Certification No-01059341

Hardware Engineer || USR INFOTECH (Kolkata, India) ||Sep 2012 to Nov 2013

• OS installation: – win xp, win vista, windows 7, windows server, 2003, 2008, assembling, hardware up gradation, troubleshooting, windows maintenance, dual booting.
• Installed hard disks, floppy drives, Cd drives, sound blaster cards, Cpu, memory, power supply unit, network card, video graphics card, hard disk controller card on pc systems, repaired a range of peripherals, including input devices like keyboards, mouse, Configure new hardware, install and update the software packages, Hard disk partitions, printer installation & troubleshooting, scanner configuration & troubleshooting ,map drive.
• Supported Microsoft office 2003/2007/2010, Installations of antivirus, Assembling a computers, Installations of modem, LAN/wan technology, Utilized problem solving and troubleshooting abilities to resolve any major issues.
• Basic network, peer to peer, data sharing-TCP/IP configuration, smooth running internet, maintenance networking in domain environment & troubleshooting, cabling, patching & LAN troubleshooting. Hardware/ Networking engineer||FAST TECH TECHNOLOGY SERVICES PVT. LTD (Kolkata, India) || Nov 2013 to Feb. 2015
  • Managing and maintaining physical network setup of computer network which consists of 120 computers Residential engineer supported of “Government of West Bengal Urban development department” in 1years 3months.
  • Hardware up gradation, troubleshooting, windows maintenance, dual booting, and upgrade update the windows MS OUTLOOK configuration & outlook express, Outlook backup & restore& troubleshooting, configuration & troubleshooting of mail client Ms outlook 2003/2007/2010.
  • Implementing windows servers and peer-to-peer communication using windows for workgroups and Windows 95, 98, 2k, xp, vista, win7. Configuration and updating of antivirus software like (quick heal and Norton anti-virus, Symantec, Avira).
  • Network printer installation, troubleshooting software & update patch. Access to different applications was done by adding different security groups, giving access to shared drives and home folders as per requirements.Jr. Assistant – IT services & Support||EMBEE SOFTWARE PVT.LTD (Kolkata, India) ||March 2015-23 December 2016
    • Machine exposure Dell, IBM, Lenovo, Hp, COMPAQ, installation & configuration of LaserJet, colour jet & all in one printer, Monitoring performance and system events (memory performance, disk performance, network, performance, application performance, system security.
    • Upgrading the operating system patch and service pack, Troubleshooting desktops and laptops and thin client machines. Creating network access for new hire, assigning them appropriate permissions as per role, Creating mailbox and setting home folder permissions for them as per requirement
    • Responsible for attending calls regarding laptop, desktop, workstation, after attending the call update in dell if any hardware part is required. Responsible for attending calls from client regarding workstation & escalation, installing workstations, network services & peripherals, maintenance & updating of asset( in Computer) sending the call report to co-coordinator after attending the call sending service satisfaction mail to customer, doing proper follow up with dell technical support ill call closing, taking care of the overall call.
    • Responsible for attending calls regarding desktop, workstation, after attending the call update in HP if any hardware part is required. Responsible for attending calls from client regarding workstation & escalation, installing workstations, network services & peripherals, maintenance & updating of asset( in Computer) sending the call report to co-coordinator after attending the call sending service satisfaction mail to customer, doing proper follow up with HP technical support ill call closing, taking care of the overall call.IT TECHINICIAN ||HULM AL SINDIBAD (IRAQ BAGHDAD) ||25 JULY 2017 to 10 JULY 2019
      • Maintained hardware performance, network connectivity, and software updates in a factory of 300+ workers.
      • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
      • Diagnosed issues with warehouse-critical hardware and software, including handheld computers and station-specific systems.Bagram Afghanistan Fluor-IT TECHNICIANDec 2020 to Still now
        • Provides IT services and infrastructure support to assigned Domain groups or operational units.
        • Assist employees via telephone, email, helpdesk tickets, and in-person requests Installation and support Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
        • Software troubleshooting and configuration, Fielding/Closing internal IT Help Desk tickets
        • Various other IT specific tasks Utilize troubleshooting techniques in support Work Stations, Networked Printers, Network hub/switches, routers and circuits, Responsible for providing desktop and network support for the Information Technology customer base,
        • Provide desktop and network support for the Information Technology customer base

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