IT

At Stockbridge High School

Henry County, GA

10/2020 – Current

·       (Lenovo, HP, Apple, etc.).

·       Deploying new workstations and printers, configuring network properties, installing/upgrading computer operation systems, applications, drivers, and other miscellaneous hardware.

·       Provide Level 1& 2 technical support for hardware and software including workstations, HP, Chromebook, iPad, Dell, iMac, and personal and network printers/copiers.

·       Communicate technical information to both technical and non-technical personnel.

·       Provided technical support to customers via email, remote connection, personal assistant, and through IIQ ticketing system.

·       Accessing Active Directory for password reset, unlocking accounts, and new hires.

·       Improved my schools (EOC) End of Course test time by 50%.

·       Educates and supports student and Teacher’s assistants tasked with computer support.

LVS – Automation Technician and PLC

At Facebook Data Center

Social Circle, GA

10/2019 – 10/2020

·    Determined layouts for wiring installations in building automation systems through correct interpretation of drawing, diagrams and code specifications.

·    Reviewed drawings and code specifications to determine appropriate layouts for wiring installations in building automation systems.

·    Tested assembly unit operation each day and performed troubleshooting to identify malfunctions.

·    Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

·    Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.

·    Established company automation methodology, frameworks and tools.

·    Trained developers and quality assurance team members in automation programs and processes.

·    Completed automation of functional and regression testing.

·    Troubleshot, fixed and improved electrical controls.

·    Verified construction documentation conformed to quality assurance standards and client requirements.

·    Completed over 100 projects consistently sticking to strict schedules and budgets from start to finish.

·    Monitored project progress, ensuring conformance to design specifications and safety standards.

·    Implemented safety and accident prevention programs for each project.

·    Improved operations by drafting and implementing training materials for systems users, systems service and maintenance processes.

Angel Electric LLC – Project Manager

Sandy Springs, GA

06/2018 – 07/2019

·    Developed and initiated projects, including managing costs, schedule and performance.

·    Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.

·    Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.

·    Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

·    Drove team success through shared vision and recognition of quality performance.

·    Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.

·    Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.

·    Achieved project deadlines by coordinating with contractors to manage performance.

·    Developed executive presentations and reports to facilitate project evaluation and process improvement.

Unger Electric – Electrician

Tucker, GA

03/2016 – 09/2017

·    Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.

·    Installed, tested and modified circuit breakers, controls, fuses, lights and motors.

·    Effectively worked with multi-craft team; providing wiring installation, preventive maintenance and testing of equipment.

·    Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.

·    Worked with various types of cableways, conduits and other electrical raceways.

·    Fabricated specific electrical component parts and assemblies.

·    Complied with safety standards and codes per National Electrical Code.

·    Tested equipment tools such as oscilloscopes, ammeters and test lamps.

Footaction – Sales Associate

Atlanta, GA

05/2010 – 06/2014

·    Maintained organized, presentable merchandise to drive continuous sales.

·    Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

·    Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

·    Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

·    Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

·    Trained and developed new sales team associates in products, selling techniques and company procedures.

·    Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

·    Engaged with customers to effectively build rapport and lasting relationships.

Bank of America – Teller

McDonough, GA

03/2007 – 05/2009

·    Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

·    Exceeded quarterly sales goals by 36%.

·    Executed customer transactions, including deposits, withdrawals, money orders and checks.

·    Coordinated daily cash reconciliation in high-volume location.

·    Created strategies to develop and expand sales of services to existing customer which resulted in 5% increase in annual revenue.

·    Identified sales opportunities and referred customers to branch partners in financial services.

·    Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

·    Promoted products or services to each customer to consistently achieve sales targets.

·    Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

·    Monitored customer behaviors and upheld strict protocols to prevent theft of assets.

Flashpoint – COO of Sayroom Start-Up Company.

At Georgia Institute of Technology

Atlanta, GA

05/2011 – 03/2015

·    Developed key operational initiatives to drive and maintain substantial business growth.

·    Conducted target market research to scope out industry competition and identify advantageous trends.

·    Investigated and addressed business development challenges to proactively mitigate problems.

·    Ran diagnostics and conducted maintenance for software, resulting in improved operations efficiency.

·    Resolved technical issues for 3 company employees.

·    Collaborated with project teams to support new or enhanced products.

·    Resolved malfunctions with systems and programs through troubleshooting.

·    Supported technology design, testing and execution by providing research-based product and process knowledge.

·    Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.

·    Attended events to develop professional network of potential donors.

·    Resolved conflicts and negotiated mutually beneficial agreements between parties.

·    Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.

·    Tested modified programs to check functionality and correct adverse impacts on programs or systems operations.

·    Managed new feature integration into current build with continuous integration software.

·    Led weekly cross-functional team meetings to drive continuous technical improvements.