Catering Operations / Facility Manager

• NVQ Level 6 Graduateship in Leadership & Management City & Guilds
• NVQ A1 Assessor in Catering & Hospitality City & Guilds
• Level 3 Certificate in Catering & Hospitality City & Guilds
• Level 3 Certificate in Customer Service City & Guilds
• Level 3 Preparing to Teach in the Lifelong Learning Sector City & Guilds
• Level 4 Managing Food Safety in Catering CIEH
• Level 3 Supervisor in Health & Safety CIEH
• National General Certificate in Occupational Safety & Health NEBOSH
• Certificate in Environmental Management & Fire Safety Management NEBOSH
• Occupational Safety & Health Professional OSH Academy
• Oil & Gas Safety & Health Professional OSH Academy
• Construction Safety & Health Professional OSH Academy
• Advanced Diploma in Administrative Management IAM
• Certificate in Supervisory Management NEBS
• Diplomas in Operations Management & Quality Management ALISON
• Diplomas in Project Management/Hospitality Management ALISON
• Diploma in Supply Chain Management ALISON
• ISO 9001:2008 & ISO 14001 Internal Auditor
• ISO 45001 Lead Auditor course to be taken in September 2021
• ISO 9001 Lead Auditor course to be taken in November 2021

Unique Catering Services Ltd
Catering Operations and Facility Manager Jan 2017 – present
Leading day-to-day operations for multi-activity contracts to ensure compliance across 14 distinct and separate sites throughout Central and Eastern areas of Saudi Arabia on behalf of UCS, a leading provider of tailor-made catering services for clients in remote areas of the world.
• Led the successful delivery of 54,000+ meals a day for culturally diverse customers
• Turned-round performance and reduced costs by restructuring resources and reducing staffing by 19%, whilst maintaining full operations with no impact on service delivery
• Maximised food safety by implementing HACCP systems throughout all sites, in line with UK standards
• Played integral role in negotiating and securing 2 new catering contracts in Bahrain and Saudi Arabia
• Significantly improved customer service levels by providing comprehensive technical advice, specialist insight, quickly resolving any issues, and collaborating with colleagues to achieve service targets
• Drove forward all commercial agreements and contracts to achieve strategic business objectives
• Leveraged in-depth knowledge and experience to create and implement business plans
• Supervised, engaged and developed a robust, cohesive team by applying strong leadership
• Drove change initiatives by promoting a continuous improvement culture
• Set clear targets, monitored and evaluated team performance and conducted regular appraisals
• Established rapport, identified requirements and built strong relationships with customers
Ecolog International
Operations Manager (Afghanistan) Jun 2015 – Oct 2016
Led highly profitable, multi-site pre-paid and retail catering operations for 3 sites which catered for 9,500 customers a day; managed 2 food and water warehouses, supporting culturally diverse, coalition forces in Afghanistan, in compliance with health and safety legislation, company policies and practices.
• Controlled combined food and water budgets of $21m; increased profit by circa 37% and achieved KPIs
• Saved $500,000 a month; selected more cost-efficient suppliers for the 20 most expensive items used
• Built, led and developed teams of up to 368 catering, warehouse, project and maintenance staff
• Improved outputs and achieved business objectives through consistent training, coaching and mentoring
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CAREER HISTORY (continued…)
• Negotiated and managed commercial contracts, ensuring legal compliance and value for money
• Devised strategic business plans to maximise service levels, financial and commercial results
• Carried out planned/unplanned audits and stock checks, ensuring ISO standards and procedures in place
• Drove positive health, safety and hygiene culture in all activities; audited food safety; implemented policies and practices; oversaw and carried out risk assessments; investigated incidents; minimised risks
• Built and maintained trusted strategic relationships with key partners and clients including NATO Support & Procurement Agency; worked closely with contracts manager/bid team for new contracts
• Oversaw Preventative Maintenance Plan (PMP) and all emergency maintenance for 3 sites
• Analysed data and compiled comprehensive periodic reports for the management team
Sunderland College
Trainer/Assessor in Catering & Hospitality Jan 2015 – Jun 2015 Delivered and assessed NVQ Level 2 and 3 in Catering and Hospitality and Level 3 in Customer Service to work-based students across the North East of England.
British Army Jan 2012 – Jan 2015
Senior Catering Manager
(Germany / Cyprus / Iraq) Jan 2012 – Jan 2015
Managed 65 catering staff, supervised Sodexo contract and oversaw multi-site operations serving up to 650 personnel across Cyprus; led catering for events attended by HM The Queen and the Royal Family.
• Optimised financial performance, increased footfall and profits by 7%
• Managed stock worth circa £1.2 million p.a.; tracked ordering; managed storage and waste

• • Catering Management
• • Strategic Planning
• • Team Leadership
• • Performance Management
• • Customer Service
• • NVQ A1 Assessor
• • ISO 9001 & 14001 Auditor
• • Food Safety & Hygiene
• • Budgets & Cost Control
• • Quality Assurance
• • Health & Safety/COSHH
• • Oil & Gas Health & Safety
• • Problem Solving
• • Process Improvement
• • Training & Coaching
• • Team Development
• • Supplier Management
• • Contract Management
• • Inventory Control
• • Data Analysis
• • Project Management
• • Change Leadership
• • Negotiation
• • Microsoft Office

AIOSH, CBIFM, GCGI

English