Customer Support Executive
Thailand
The Customer Support Executive assists the Customer Service team in managing all aspects of customer interactions, from order processing and quotations to service coordination and problem solving. This role ensures that customer requirements are met accurately and on time, while maintaining strong communication and positive relationships with both customers and internal teams.
Key Roles & Responsibilities:
• Act as the primary contact for assigned customers, managing day-to-day communications and
building long-term relationships.
• Develop and maintain a positive and professional customer experience through timely responses
and proactive communication.
• Receive and review customer purchase orders. Ensure accurate entry into the company’s ERP
system (Infor Syteline).
• Communicate changes in customer requirements to internal stakeholders and ensure proper followup.
• Prepare, generate, and distribute order acknowledgements and routine reports to customers and
management.
• Monitor and track all customer requests and orders to ensure compliance with customer
requirements.
• Prepare quotations and submit them to customers.
• Proactively follow up with customers on quotation approvals, pending documentation, or order
status.
• Provide clarifications on workscope and other queries when requested by customers and internal
stakeholders.
• Coordinate resolution of customer issues related to pricing, turnaround time, cost, quality, warranty,
invoicing, and technical matters.
• Input, update, and maintain service orders in Syteline, ensuring accuracy and timely release.
Hold service orders as needed for pending approvals, clarifications, parts, documents, shipping, or
payment.
• Request shipment approvals from finance and coordinate with logistics for delivery and pick-up
arrangements.
• Maintain accurate databases of customer information, contracts, service orders, and records.
Collect and prepare data, reports, and documentation for CS team, management, finance, and
external partners.
• Facilitate customer visits, inspections, and meetings at company facilities, ensuring smooth
coordination with internal teams.
• Participate in company events, customer meetings, or symposium as required or assigned.
Provide regular status updates to customers and internal stakeholders on order progress and
delivery schedules.
• Prepare summary or analysis reports for management, sales or customers as required.
Initiate and support continuous improvement initiatives to enhance customer service processes and
efficiency.
• Act as backup support for sales, customer service team members, or customer service manager
when required.
Qualifications:
• Bachelor’s degree or equivalent education from an accredited institution
• TOEIC score of 700+ or equivalent English proficiency
• Strong verbal and written communication skills in English
• Ability to solve problems with strong attention to detail
• Service-minded with strong interpersonal skills and resilience
• Fluency in additional Asian languages is an advantage.
• Computer skills including Microsoft Office such as Word / Excel/ PowerPoint.
Qualified applicants may email their resume to [email protected]