Maintenance, Aerostat, Support

14 years in the Military, 10 years contracting, Afghanistan, Kuwait, Iraq. I have many years working in the Customer Service and Support field. When I was not able to find work in my field, I learned a new skill.
CRAIG FRESE 338 Jewel Street | Colorado Springs, CO 80910 | h: (719) 424-7366 | c: (706) 341-6862 | [email protected]
Cleared Information Technology professional with broad experience in the military/government sector including assignments in Afghanistan, Iraq, Korea and Kuwait. Extensive IT training and certifications, combined with a successful track record of progressive responsibilities.
SKILLS & QUALIFICATIONS
Current Secret Clearance
Apple & PC Hardware and Software
Classified Material Handling
Computer/Call Center & Customer Support
Fiber Optic, Data & Phone Cabling
IT Diagnostics and Troubleshooting
JAVA Programming
Leadership & Supervision
Logistical Administration
Network Installation
Training Program Development
Visual Basics
TRAINING & CERTIFICATIONS
 Cable Systems - MOS 31L (25L)
 CDL Class A Permit
 Combat Life Saver
 Combatives Level II
 Communications Specialist - MOS 31U (25U)
 CompTIA 801, 802, Net +
 CPR (American Red Cross)
 Military Vehicle License (20 Ton & Below)
EDUCATION
Associate of Applied Science | Automotive Technology & Computer Software | Northeastern Junior College | Sterling, CO | 1999
Information Technology & Programming coursework | Troy State University | GA | 2004
Business Management coursework | Georgia Military College | GA | 2000
RELATED PROFESSIONAL EXPERIENCE
Field Engineer | Persistent Threat Detection System Aerostat Operator
Lockheed Martin | Afghanistan | Iraq | 12/2010-05/2014 | 05/2015 – Present
 Part of a team that launches, recovers and provides flight support for the PTDS Aerostat. Interpret surveillance systems, UTAMS system, and operate the CLAW II and JSWS work stations. Perform other duties to keep all support equipment at full mission capability.
 Use and perform maintenance on tether handling systems, power switching gear, generator sets, forklifts, and high lift equipment. Troubleshoot technical problems and issues, determine technical solutions and recommend actions. Work with military to provide support and security for the Forward Operating Base of assignment.
_________________________________________________ Craig Frese
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 Maintain a Battle Command Network using SIPR, NIPR, VOIP Phone and Centrix (Multinational Allies Secret) network that can be seen across Afghanistan and at the White House.
Order Filler
Wal-Mart Distribution Center | Opelika, AL | 01/07 – 04/07
 Maintained a large inventory of stock. Worked with management to improve productivity and increase speed in shipping and receiving.
Cable Systems Installer
NetPlanner Systems Inc. | Columbus, GA | 10/2002-2/2004
 Installed fiber optic, data, and phone cabling as well as performed related contract work.
Customer Service Technician
AFNI | Verizon Wireless Account | Opelika, AL | 2001-2002
 Worked on Verizon Wireless account taking a high volume of calls. Assisted customers with any and all problems. Made financial and service adjustments as well at performed trouble shooting.
Customer Support Technician | Hardware & Software
Sykes Enterprises | Sterling, CO | 1997-1998
 Worked at a high volume call center diagnosing hardware and software problems. Kept records of all trouble calls and dispatched a computer technician, when required.
Communications Specialist | MOS 31U (25U)
United States Army | Active Duty and National Guard | 01/1993 – 10/2006
 Duty stations and deployments included Iraq, Korea, Fort Benning, GA, Fort Carson, CO, Fort Lewis, WA and Fort Leonard Wood, MO.
OTHER PROFESSIONAL EXPERIENCE
Quality Control Inspector
ITT Systems | Camp Arifjan, Kuwait | 05/2008 - 08/2010
Heavy Wheel Mechanic
LSI URS/EG&G | Al-Asad Air Base, Iraq | 05/2007 – 05/2008