Management Analyst

Qualifications: Management Analyst, Naval Criminal Investigative Service. Foreign Service Office Management Specialist, U.S. Department of State. Retired U.S. Navy, Chief Petty Officer (Yeoman). Current TS/SCI Security Clearance.

Education:
2002 – English Composition 101, City College of Chicago (Europe)
2001 – California Basic Police Academy Graduate, Yuba College, Marysville, California

Experience:
July 2019 to Present
Virtual Operations Center
Naval Criminal Investigative Service (NCIS)
2713 Mitscher Rd, Bldg 168, Suite 300
Joint Base Anacostia-Bolling, DC 20373

Management Analyst  GS-11

During my two tenures with NCIS, I served in the following positions/offices: July 2019 to August 2020: Program
Support Assistant, Virtual Operations Center. August 2007 to September 2012: Civilian Pay Technician, Middle East
Field Office, Bahrain // Program Support Assistant, Southeast Asia Field Office, Singapore // Program Support
Assistant, Southwest Field Office, San Diego

Specific duties include:
o Due to a personnel shortage, provide support to three additional field offices for all administrative functions
including but not limited to: DTS travel, fleet management, no-fee passports, purchase requests, security,
timekeeping and DTS travel to a fourth field office.
o Remain on top of current requirements and developments related to day-to-day administrative operations in
such areas as requests for personnel actions, pay issues, correspondence, mail, filing systems, and other
administrative actions.
o Plan, budget, and approve the funding for the acquisition of services, supplies, equipment, contracts and
travel, track and reconcile expenditures, and identify organizational, financial, and technical factors
impacting program performance.
o Oversee and manage billet information and structure in the Total Workforce Management System, develop
and maintain organization charts, maintain various workforce data, and validate/forecast current and future
manpower requirements.
o Prepare a wide variety of written reports and correspondence focused on program performance and
evaluations of mission areas and supporting activities, review staff actions, and create/maintain manuals,
procedures, databases and other tools.
o No-Fee Passport Coordinator. Process all no-fee passport applications for four field offices. This includes
assisting with appointments, travel orders, and other administrative requirements requested by the traveler.
o Field Office Security Coordinator/Special Security Representative. Designated as the Virtual Operations
Center Field Office Security Coordinator and Special Security Representative verifying security clearances,
program access and background investigation queries. Utilize the Joint Personnel Adjudication System
(JPAS) until the new DoD application is released called Defense Information System for Security (DISS) to
perform the functions of Field Office Security Coordinator/Special Security Representative. Designated as
the Field Office Government Special Access Program Security Officer (GSSO). Drafted the Field Office
Sensitive Compartmented Information Facility (SCIF) Standard Operating Procedures and Field Office SCIF
Emergency Action Plan.
o Field Office Manpower Coordinator. Oversee and manage billet information and structure in the Total
Workforce Management System (TWMS), develop and maintain organization charts, maintain various
workforce data, and validate/forecast current and future manpower requirements. Additionally, maintain the
field office recall roster.
o Research, collect, review, interpret, evaluate, and consolidate informational data from multiple sources,
prepare program performances and evaluative work products, and participate in meetings/ provide briefings
on analytical findings.
o Advise managers and senior leadership on program performance measurements, processes, data research,
assessments, and other program performance issues, and assist in the implementation of change across
field offices to ensure improvement.
o DTS Reviewer/Approver. Prepare, process and verify authorizations, vouchers, and local vouchers for
accuracy and completeness. Completed training for Accountable Official/Certifying Officer and Lead
Defense Travel Administrator. Also previously served as Approver and Lead Defense Travel Administrator
in Southeast Asia Field Office and Middle East Field Office. Prepare, process and verify authorizations,
vouchers and local vouchers for accuracy and completeness. Transfer lines of accounting to other offices
or embassies, as required. Managed a $200,000 travel budget for the Middle East Field Office.
o Purchase Card Holder. Responsible for the purchase and procurement of supplies, services and/or office
equipment for the field office. Also reconciling the purchase card billing statement each month for 100%
accuracy. Additionally, I assist other offices with procuring supplies when their cardholder is unavailable.
Completed training in the following budget and purchase software: Budget Tool; Command Financial
Management System (CFMS); PR Builder.
o Timekeeper. Department of Defense uses the Standard Labor Data Collection and Distribution Application
(SLDCADA) to track time and attendance. Within the application, I am able to conduct extensive research
in order to resolve pay issues. Submit payroll reports at the end of each pay period. Enter military
personnel into SLDCADA in order to report labor hours. Additionally provide training to personnel and
troubleshoot program errors.
o Field Office Defense Property Accountability System (DPAS) Coordinator. Conduct annual inventories of
accountable property and enter results into the DPAS system. In addition to inventory any property marked
received/transferred/marked for destruction must be annotated in the system. Any discrepancies must be
identified and management notified.
o Field Office Fleet Coordinator. Track maintenance, fuel usage, accidents, and drivers for vehicles assigned
to the office. Also conduct random inspections on vehicles assigned to the office. In addition, utilize GSA
Fleet Drive-thru in support of vehicle management. Currently five vehicles are assigned with an additional
eight or more due for receipt in 2020.
o Battlefield Airmen Rapid Refresh and Replenishment System (BARs) Field Office Coordinator. Tasked by
my supervisor to test the system and develop a simplified how-to guide for Special Agents and support staff
to access the application. After producing the initial guide for account requests, I created the next part of 
the guide which consisted of viewing items in the equipment store and ordering items. This system is
designed for use by operators (Agents/support staff).
o After communication with NCISHQ I was able to clear a backlog of over 130 classified case files in extended
retention awaiting approval for destruction. This resulted in a 50% reduction of case files in extended
retention within the Combating-Terrorism and Counterintelligence offices.
o Research and resolve pay/entitlement issues. Identified by NCISHQ and the Field Office as the Subject
Matter Expert for pay and entitlements. I determined and made recommendations to NCISHQ concerning
retroactive adjustments and other pay errors for correction of pay. I conducted planning, computing and
quality control review to ensure accuracy of documents submitted to NCISHQ. I tracked all outstanding
entitlement payments.
o Manage Case Control System. This includes case files (copies of reports, enclosures, and exhibits for
official file) and required documents prior to distributing to Navy and Marine Corps commands and other law
enforcement agencies. Update and query internal Case Control System and provide managers and agents
with various reports to include weekly pending listings, statistical data, and listing of closed case files for
retention and destruction. As well as query the Case Control System to provide information and/or reports
to managers regarding investigations.
o Field Office Administrative Training. Schedule, coordinate and conduct training sessions initial/refresher
training with Special Agents and other support personnel to ensure all are properly trained on procedures
and policies pertaining to, but not limited to: SLDCADA, DTS or other processes identified by agents or
support staff. Recently received refresher training in the following applications: Records Information
Management System (RIMS); Consolidated Law Enforcement Operations Center (CLEOC); VITALS Data
Warehouse.
o Due to my NCIS experience and overall administrative experience, my supervisor requested I review and
rank resumes for potential new employees for the field office. I was exhilarated for the opportunity to
provide input for a new colleague within the field office.
o Coordinate with supervisor and provide recommendations on methods to improve efficiency and
effectiveness of administrative processes and procedures, problem areas through the general observation
of office composition.
o Exercise continuing control over the processing and distribution of sensitive case files including: criminal,
counterintelligence, counter-terrorism investigations/operations, and fraud.
Previous accomplishments include: Recognized as the Subject Matter Expert on Case Management for the field and
subordinate offices; Responsible for annual combination lock changes on the Field Office evidence storage locker;
Process pay and entitlements for all incoming and departing civilian personnel. Review all entitlement requests for
accuracy and completeness. Follow-up with HQ personnel when issues arise or payments have not been received;
Elected by the Middle East Field Office professional staff as the alternate on the Middle East Field Office
Director’s/Special Agent in Charge Advisory Board; Completed training for Automated Message Handling System
(AMHS) for transmission of classified case file reports. Upon the transfer of classified reports to AMHS all reporting
was transmitted via AMHS. I was the sole point of contact for providing training to Field Office personnel on the use
of AMHS; Process, review and prepare closed case files. Review closed case files and ensure all evidence and
disposition information associated with the case has been disseminated properly prior to destruction of files in
accordance with established guidelines; Processed two Death (Category 7H) cases for local Death Review Panel
evaluation. Upon review of cases, complete case files were forwarded to NCISHQ for Death Review Board and
ultimate closure of case.

September 2012 – July 2019
U.S. Department of State
2201 C St. NW
Washington, DC 20520

Office Management Specialist - FS-6/GS-9

Locations:
Political Section, U.S. Embassy Kinshasa, Democratic Republic of the Congo
Regional Security Office, U.S. Embassy Phnom Penh, Cambodia
Regional Security Office, U.S. Consulate General Guangzhou, China
Regional Security Office / Engineering Security Office, U.S. Embassy Baghdad, Iraq
Overall Office Management Specialists duties include: Provide direct support to Ambassadors and Deputy Chiefs of
Mission and interaction with high-ranking officials both within and throughout the Department of State, other
government agencies, Congressional Delegations, the White House during President of the United States (POTUS)
visits, local government officials and the private sector. Provide general supervision and guidance to junior OMSes,
other senior officials within the embassy/consulate, including Foreign Service Officers and Specialists (i.e. Consular,
Economic, Political, Public Affairs, Regional Affairs and Regional Security offices); other outside agencies including
Federal Bureau of Investigation’s Legal Attaché; Department of Homeland Security (Immigration and Customs
Enforcement / U.S. Citizenship & Immigration Services); Foreign Commercial Service; Agricultural Trade Office.
Correspond directly with Facilities Management regarding space requirements or renovations for office spaces.
Regional Security Office, Office Manager duties are different than the normal OMS position. These duties include:
● Direct and provide for the overall administrative management of the day-to-day operations including for the
Regional Security Officer; monitoring cable traffic; managing calendars; draft, edit, proofread security directives and
notices; time and attendance; and travel arrangements and vouchers.
● Oversee Post’s Access Management database. Process all requests for access to the Embassy compound and
verify security clearances for personnel requesting access to the Embassy compound.
● Manage the Background Investigation Program for over 800 Locally Employed (LE) Staff by preparing official
investigative files, initiating and tracking record checks, and monitoring progress to ensure that investigative reports
are properly opened, conducted, and closed in a timely manner.
● Conduct Local Agency Checks for American embassy staff undergoing their Periodic Reinvestigation for their
security clearance.
● Coordinate Post’s International Law Enforcement Academy Training Program. Oversee the process of sending
over 200 local law enforcement officers to more than 20 training courses yearly in Bangkok.
● Coordinate events, representational functions, and visits for the RSO office, including the Overseas Security
Advisory Council (OSAC) meetings and Law Enforcement Appreciation night. OSAC is a public/private partnership
was created to promote security cooperation between U.S. private sector interests worldwide and the U.S.
Department of State. We grew our attendance at OSAC meetings from less than ten to more than 60 at quarterly
meetings. I identified speakers to focus presentations on crime and safety, combatting child sex tourism,
counterfeiting, and limitations on emergency medical response in country. Event coordination, speaker/presentation
assistance, and hours spent on e-mails and RSVPs.
● Badging Embassy/Consulate personnel (American and Local Staff) is a large portion of my responsibilities in the
RSO office. Verifying security clearance for both American and local staff is required before issuing any badges.
Also conducting an annual inventory of all visitor badges located throughout the compound is a necessity to ensure
there is 100% accountability.
● Serve as the main point of contact at Embassy Phnom Penh with the Engineering Service Center (ESC) in
Bangkok, Thailand. Because the Embassy did not have a permanent Technical Security representative, I cultivated
a strong relationship and on numerous occasions was called upon to help troubleshoot issues inside the most
sensitive spaces, usually dealing with faulty alarms or safe issues. For this effort, I was awarded a Meritorious Honor
Award from the U.S. Embassy with strong input from ESC Bangkok.
● U.S. Embassy Fourth of July events – Designated as the Lead Supervisor for the reception desk, which also
included VIP reception, for each Fourth of July event held during my tenure with the U.S. Department of State.
● I was specifically sought out by the Local Employee Committee to help resolve complaints regarding the way the
Local Employee Committee / Parking Committee was issuing parking permits to the local staff. With the approval of
the Deputy Chief of Mission to function in this capacity I was able to quickly help settle disputes between individuals
and the committee.
● Instrumental in successfully preparing the offices with the majority of documentation required for inspection prior to
arrival of the inspectors. This resulted in each Post achieving a grade of Satisfactory in two Post Security Program
Review inspections at the U.S. Embassy in Phnom Penh and U.S. Consulate General, Guangzhou.
● Create an RSO Guangzhou specific security handbook. Mission China in Beijing had a handbook that was not as
relevant to those living in Guangzhou. So I took ownership of the document and transformed it to reflect security
issues specific to Guangzhou, such as adding language concerning more aggressive and violent taxi drivers, and
weather related incidents, i.e. typhoons. After completing the handbook, he made sure to clear the document for
content and accuracy. Both ARSOs praised his work noting the great job of compiling the information and attention
to detail noting Post’s processes. Upon completion, he contacted the Community Liaison Officer to include the
handbook in the Welcome Packets ensuring that new arrivals and their family members have immediate access to
information regarding their safety and security in Guangzhou.
● As a Mid-Level, OMS I’ve begun mentoring junior OMSes on matters of career paths, bidding (on positions),
working in various sections within an embassy/consulate and specifically what it’s to work in the Regional Security
Office, because the duties and responsibilities are quite different from the normal OMS duties within the rest of the
mission.
Below are normal duties of a Foreign Service Office Management Specialist:
Respond directly to inquiries when appropriate, or take action to facilitate resolution of a range of inquiries and
concerns related to the supported mission. Vet and refer visitors, callers, email and other correspondence to
appropriate section, or other external contacts, rather than the principal, when feasible. Proactively manage
calendars and schedule items by applying considerable knowledge of the principal’s role and responsibilities in
relation to the supported mission, and working knowledge of larger mission priorities. Coordinate and plan Mission
representational events, direct the budget and financial management activities, monitor cash disbursements, monitor
supplies, coordinate visitor attendance, distribute invitations to events sponsored by the Ambassador/Deputy Chief of
Mission, receive and record visitors, serve as control officer for congressional delegations and other high-level VIPs.
Draft clear, concise, hard and soft copy routine to moderately complex correspondence on behalf of the principal,
emulating his or her style and voice. Prepare briefing materials, facilitate agendas and follow-up from meetings,
transcribe meeting notes, produce weekly activity reports, review newsletters, process information requests, maintain
procedure manuals, facilitate required reports, etc. Oversee or execute a variety of support activities and functions
(e.g., mail screening and distribution, vault custodian duties, maintaining conference room calendars, office supplies,
and office equipment maintenance to include trouble-shooting basic problems, arranging repairs, and guiding others
on equipment use). Support emergency response processes, ensure the security of classified information and
procure supplies. Support Management staff - edit position descriptions, train American and local staff employees,
supervise staff (as required), track performance reviews, participate on committees (Awards, International Housing
Board, Property Survey Board), maintain databases on office and/or management issues, maintain database on job
bidders, support time and attendance reporting, maintain leave information, support temporary duty staff, manage
subordinate, establish goals, and objectives for accomplishing assigned tasks and establish work standards.
I was frequently called upon to perform a variety of special duties in addition to regular functions and it is not
uncommon to work extensive overtime due to official visits or an unexpected event. Office Managers may also be
required to be on call after hours for a week at a time to provide urgent support to any office in the mission. May also
be required to serve as Information Management Specialists (handling official telegraphic messages and diplomatic
pouches).

U.S. Navy
Active/Reserve Duty:
January 1992 – December 2016
Rank/Title:  Chief Petty Officer (E-7) Administrative Officer

Duty assignments include: Retired from the U.S. Navy on December 1, 2016 after 24 years of active/reserve service.
Served on the staff of Commander, U.S. Naval Forces Central Command providing administrative support to more
than 180 personnel in the Communications Department and Operations Department. Administrative Officer, Navy
Office of Community Outreach, providing support to 8 officers and 1 civilian, and supervised a 20 member navy
reserve unit. Deployed to Commander, U.S. Naval Forces Central Command/U.S. FIFTH FLEET in Bahrain.
Responsible for processing awards for all personnel, ships, and squadrons deployed to FIFTH Fleet area of
responsibility and served as Executive Assistant to the Assistant Chief of Staff for Communications. Worked on the
staff of Commander, Naval Reserve Forces Command for 90 days providing customer support in the Travel & Orders
Management Division, ensuring all Navy Reservists traveling to support the Active Duty component arrived at their
destination and assist with emergencies during travel, as required. December 2001, I was recalled to active duty
after 9/11/2001 and deployed to Naval Criminal Investigative Service, Resident Agency Rota, Spain. During this tour,
I worked as Administrative Assistant to an 18 member NCIS office. My last active duty command, I was the
Executive Assistant to Commander, Reserve Intelligence Area FOUR, a senior Navy Captain and Officer-in-Charge,
a senior Navy Commander. In addition, supervised administrative operations for 9 Naval Reserve Intelligence Units
with over 500 active/reserve personnel assigned providing training and guidance in administrative procedures.
Performed duties similar General Schedule 0341 (Administrative Officer) series.
Specific Accomplishments/Responsibilities include:
Manage a $168,000 travel budget for 200 personnel in an Active/Reserve duty C-130 Squadron and 9 personnel
assigned to Reserve Intelligence Area FOUR Intelligence Command. Coordinate all requests for travel, verify
liquidations for errors or omissions, and all expenses were valid under Department of Defense regulations. Assist in
providing program and budget actions such as justification, execution, and financial reporting. Process and
coordinate travel arrangements and reservations for an 80 member department.
Visit and conduct on-site inspections of nine reserve units to ensure administrative functions were in compliance with
Department of the Navy policy and directives. Identify problem areas through the review of documentation,
personnel interviews and general observation of office composition. Direct corrective action when discrepancies
surface.
Maintain Commanding Officer and Officer-in-Charge’s appointment calendars. Assist with scheduled and
unscheduled meetings. - Schedule and participate in weekly staff meetings; maintain department head and deputy
department head appointment calendars.
Identify staff funding, manpower, material, facilities requirements and/or services needed to support logistical and
associated administrative programs for new reserve units. Coordinate space utilization and the development of
storage plans for new reserve unit spaces and aircraft hangar.
Assistant Government Travel Card Coordinator. Ensure all personnel applied for and signed the Department of the
Navy policy awareness statement regarding use and abuse of the travel card.
Participated in two successful administrative inspections with two different Navy commands, receiving praise for
attention to detail, organization, and workmanship. Awarded the Navy and Marine Corps Achievement Medal for the
results achieved.
Supervise, plan and direct the work of six subordinate personnel. Formulate written instructions for assignments or
to clarify existing guidelines. Determine functions and assign work to subordinates based on abilities and
experience. Receive and attempt to resolve complaints and grievances from subordinate personnel. Formulate and
conduct informal training and determined formal training requirements. Keep personnel informed of management
goals and objectives. Plan, schedule, and assign work to staff, establish guidelines and performance standards;
provide feedback and periodically evaluated employee performance. Supported all aspects of Equal Employment
Opportunity (EEO) policies and programs, disseminated and posted policy documents within the Department of the
Navy.
Serve as primary administrative trainer for office and reserve unit. Schedule, coordinate and conduct training
sessions and refresher training with administrative personnel, and other assigned personnel to ensure all are
properly trained on procedures and policies of the command and Department of the Navy.
Coordinate space utilization and the development of storage plans for new office; procure supplies and services
using Navy supply procedures. Assist with managing administrative requirements for the organization's facilities,
property, and supplies upon relocating to new office spaces. Assist with facilities management including facilities
security, safety management and mishap investigations, and telecommunications. Instrumental in managing
administrative aspects of office supplies, office property, and office moves.
August 2003 to August 2004

Shield Security Office, San Diego, California

Field Supervisor
Supervise 30 - 40 Security Officers per shift. Conduct spot checks on officers throughout the shift. Respond to
employee or client concerns or emergencies. Write shift reports, incident reports, and employee mishap reports.
Patrol client property to maintain surveillance of safety hazards and security risks.

• MOS Outlook & Word

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