IT Specialist

Auburn Career Center: August 2015 May 2017
▶ Computer Networking Curriculum
▶ Cisco CCENT and CCNA Routing & Switching Certification Preparation
▶CompTIA A+ and Network+ Certification Preparation
▶Certiport IC3 Certification Preparation
▶Cable Management, Hardware and Software installation, Information Security   Management, and Cisco Switch and Router basic configuration.
▶Proficient with subnetting IPv4 and IPv6 networks

Kent State University: September 2015 May 2017 Kent, Ohio
▶ Pursuing Technical & Applied Studies Computer Networking Concentration Bachelor Degree
▶ Earned 38 Credits toward Bachelor’s degree though College Credit Plus
▶ LEADTogether Graduate LEADTogether Ally
▶ The United States’ first virtual leadership training academy through Kent State University

Chardon High School High School Diploma: August 2013 May 2017
▶ Regular curriculum and college classes through College Credit Plus

SAIC: April 2019 – Present Chievres Air Base, Belgium
Lead Digital Training Facility Manager
▶ Maintained and operated the 7th Army Training Command’s Digital Training Facility on Chievres,
Belgium.
▶ Ensure the facility is available for all scheduled and non-scheduled training.
▶ Monitored and documented utilization via weekly reports and oral presentations
▶ Provide and maintain open and positive communications with TSAE Chief and TSAE staff
▶ Professionally represented the Digital Training Facility
▶ Held and maintained a Privileged Access Agreement with a Nipernet network (EAP)
▶ Track and analyze class enrollments and student interest and ensure classrooms are provided with
adequate space and needed technology for class instruction
▶ Track and compile monthly statistics via Remedy and provide reports as needed
▶ Be an Official mail orderly for the Digital Training Facility.
▶ Maintain key control of all keys for the Digital Training Facility
▶ Maintain an inventory list and hand receipt for the Digital Training Facility.
▶ Maintain all records and documents in the Digital Training Facility
▶ Validate that DLS equipment, including VTC, is installed and functioning properly to support needed
training.
▶ Ensure that workstations and VTC are available for scheduled learners and that workstations are
loaded with appropriate course-ware.
▶ Install and apply images to Nipernet computers as needed
▶ Planned and directed large projects for the Digital Training Facility
▶ Assist and respond to EMC technicians to resolve issues with systems, software or equipment.

U.S Army MWR: March 2018 – Present Camp Zama, Japan/SHAPE, Belgium
CYS Technology Lab Associate
▶ Responsible for the operation of the Youth Center Technology Lab in accordance with applicable
regulations.
▶ Maintain a Tier 1 Investigation with Childcare checks
▶ Assist in designing and responsible for implementing an Educational Technology Program for youth
6-18 years of age.
▶ Setup and/or build new computers for Youth Center.
▶ Used and operated CYMS as needed
▶ Diagnose Technology Lab computers, peripherals, 3D Printers, Windows 10, Mac OS X, Printers, and
repair as needed.
▶ Manage the Youth Center Technology Lab network.
▶ Help Functional Technology Specialist with various duties.
▶ Make lesson plans for youth using Adobe Reader, Microsoft Word, and Microsoft Excel.

Delaware North – Cleveland Sportservice: July 2017 – November 2017 Cleveland, Ohio
Paid Information Technology Intern
▶ Tested and installed POS terminals and tablets
▶ Updated and created SOPs for future use
▶ Responded to ticket requests while walking throughout the stadium
▶ Performed RMA requests to vendors as various devices failed to function
▶ Setup tablets to be used as registers
▶ Documented all repairs performed by myself though database software and made reports of such
repairs
▶ Worked irregular hours during baseball season and post-season

Diversified Business Systems: Oct 2016 – Dec 2016 Mentor, Ohio
Paid Information Technology Intern
▶ Assisted and reported to senior staff members in collection and analysis of data, assisting with the preparation of technical reports, such as documentation of customer calls and onsite repairs
▶ Performed Remote Repairs via TeamViewer and onsite repairs
▶ Answered calls and made quick repairs on the phone as needed
▶ Documented and logged all customer contact and work performed and time allotted.

• CompTIA Security+
• CompTIA Network+
• CompTIA A+
• CIW Web Security Associate

Cable Management, Cisco Switch and Router basic configuration, Hardware and Software installation, Information Security Management, Proficient with subnetting IPv4 and IPv6 networks

English