Chief Executive / Administration Officer

EDUCATION

Masters of Science, Organizational Leadership Degree
Palm Beach Atlantic University, West Palm Beach, FL 2007

Bachelors of Science, Organizational Management
Palm Beach Atlantic University, West Palm Beach, 2004

PROFESSIONAL CERTIFICATIONS

 International City Management Association (ICMA) – Candidate
 Emergency Communications Manager (NENA) – Certified / member
 Adjunct Instructor, College level
 Florida Public Notary
 Guardian Ad Litem, State of Florida
 Victim’s Advocate, State of Florida
 Florida Lobbyist (in process)
 Media and Public Relations

PROFESSIONAL EXPERIENCE

CRS A- Touch Consulting, LLC, Chief Executive Officer / Owner April 2019 to present

Pro Se legal documentation preparation for underprivileged, disadvantaged and elderly persons. Preparation set up and polices for new non-profits, employee and operational handbooks, and job description with staff salary and benefits comparisons. Contractual agreements and verbiage appropriation. Sealed and Expunged eligibility and filing criteria. Resume services and employability skills.

Advent Life, Chief Executive Officer November 2018 to December 2019 (40+hours) $75000.00 Supv. R. Mobley (305) – 978 – 3784

Advent Life is a multi-faceted Not for Profit organization operating a myriad of social, human and educational services. Comprised of two sites (Boca Raton and Lantana, FL), my responsibilities as Chief Executive Officer with 128 full time and part time employees include facilitating, monitoring and reporting the organizations business affairs. With an annual operating budget averaging $3.6 million out of two sites. My responsibilities include fiscal management, staff management for five department heads and over 100 support and administrative employees, facilities, planning and development, communications, real estate, information management systems, food service and maintenance.
RECOGNIZED ACCOMPLISHMENTS
 Proven track record for managing multi-level management teams
 Responsible for all administrative functions, and organizations budget
 Successful of oversight of all organizational projects and performance management
 Directly recruited, developed, coached, and retained high-performance team members
 Represented the organization in successful cooperative efforts, forging alliances and support advancing organization’s mission internally and externally
 Responsible for budgeting, forecasting, financial management, revenue and collections
 Successfully operated as a full-service HR Department independently creating job descriptions, scopes of work and skill assessments for employment candidates
 Responsible for compliance, strategic planning, goal setting, technical, and programmatic operations for organization
 Acted as direct support and liaison for all Department Heads to the Council
 Supervised Facilities Management and team
 Successfully managed a boutique style Assisted Living Facility and Independent Living Facility for 40 residents
 Successfully maintained compliance for Assisted Living Facility and Independent Living Facility
 Received level two clearance for elder care operations
 Successfully designed organization’s Comprehensive Emergency Management Plan (CEMP) Crosswalk and Environmental Protection Plan Crosswalk (EPPC)
 Designed Capital Improvement Savings Plan
 Designed Maintenance Plan to reduce to cost of failed equipment through a tracked maintenance matrix
 Successfully represented organization on all contract negotiations
 Operated as staff counselor, mediator and trainer
 Initiated the organizations Financial and Operational Assessment Dashboard
 Operated as oversight for land acquisitions, zoning, site planning and construction projects
 Operated as organizations change agent
 Managed organizations Promissory Notes and Endowment Fund totaling over $1million dollars
 Completed a revision of the Employee Handbook and Purchasing Policy, while designing and implementing new operational policies
 Operated as organizations Risk Management and Benefits Officiator
 Drafted leases and inspected real estate for violations and collections
 Trained Department Heads on budgeting process, purchase cards and reconciliations, operational policies and employee evaluation modules
 Negotiated all vendor contracts and managed all purchases and service agreements
 Implemented organizations marketing strategy, increasing school enrollment by 4% within two months
 Introduced VECHS and several scholarships opportunities for underprivileged students
 Finalized real estate transactions for residential properties
 Reduced property taxes by increasing Independent Living Facility resident census
 Provided CORE training curriculum for HHA/CNA contracted staff
 Managed renovation projects for elderly housing creating affordable living spaces for those aging in place
 Launched organizations first Benefits fair equipping staff with specific information for selection of benefits
 Facilitated staff reorganization optimizing staff allocations, hires, layoffs, budget reductions, and project freezes to ensure consistent financial stability
 Significantly decreased organizations overall insurance premiums without compromising coverage
 Implemented department focused budget forecasting and more accurate budget proposals
 Solicited monetary support from community and service organizations, securing over $200,000 in one quarter
 Decreased capital budget with a cost savings of over $60,000 over one-year
 Developed organizations Policy and Procedure manual establishing consistent and fair staff development, training, and promotional practices
 Implemented employee recognition award
 Designed and initiated organizations first Employee Performance Appraisal process, organizational hierarchy and reporting matrix
 Successfully served as Chair and/or member of 12 planning and advisory committees garnering 100%-member engagement
 Reduced staff sponsored event resulting in cost savings of over $10,000 in the first year
 Operated as Executive Staff on all committees and governing boards
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City of Boca Raton, 911 Emergency Services Director August 2013 to February 2017
(40+hours) $84000.00 Supv. J. Burke (561) – 393 – 7700

The Communications Center serves as the 9-1-1 Public Safety Answering Point (PSAP) for the City of Boca Raton. Leading a staff of 35 full time and part time Certified Public Safety Dispatchers and three Radio Technicians, the Communications Center/Section receives all 9-1-1 emergency and non-emergency phone calls and provides radio dispatching for Police, Fire-Rescue and EMS Services. In addition, the Communications Center manages the citywide radio system for all other departments in the City.

RECOGNIZED ACCOMPLISHMENTS

 Proven track record for managing multi-level management teams
 Recruit, develop, coach, and retain high-performance team members
 Successfully lead a staff of 35 full time and part time Certified Public Safety Dispatchers and three Radio Technicians
 Create and implement program criteria’s and metrics
 Reduced overtime cost by 20% in the first six months of employment
 Streamlined dispatch protocols reducing call taking and response times without compromising service quality
 Implemented Performance Improvement Plans to provide additional support to Trainee’s increasing employee satisfaction and morale
 Implemented Certified Officer’s Dispatch Program training sworn personnel in 911 Emergency Operations
 Created Center’s Operational Framework required for Florida DOH Certification
 Wrote Communications Crosswalk for Fire Departments ISO evaluation, receiving Level II and reducing premiums
 Revised department’s policies to align with requirements for essential operations
 Achieved the agencies first Communications Center Accreditation
 Obtained Communications Center Training certification
 Obtained Communications Manager Certification
 Streamlined the hiring process, thereby improving hiring and retention rates
 Created first Communications Step Program encouraging cross training in preparation for promotional opportunities
 Implemented an in-house training program producing more agency specific training and better prepared dispatchers
 Improved shift Supervisor time management increasing productivity and employee morale
 Implemented report transmittal process to reduce data entry time for Officer’s awaiting confidential reports and increasing community contacts

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City of Delray Beach, Quality Assurance Manager October 2011 to August 2013
(40+hours) $76000.00 Supv. J. Sims (561) – 243 – 7800

The City of Delray Beach’s 911 – Communications Center serves as the 9-1-1 Public Safety Answering Point (PSAP) for the City of Delray Beach. Leading a staff of 10 full time and part time Certified Public Safety Dispatchers and six (6) Communications Training Officer’s, the Communications Center/Section receives all 9-1-1 emergency and non-emergency phone calls and provides radio dispatching for Police, Fire-Rescue and EMS Services.

RECOGNIZED ACCOMPLISHMENTS

 Successfully created a Quality Assurance Program Crosswalk to measure program outcomes per unit
 Proven track record for managing multi-level management teams
 Successfully supervised, directed and evaluated assigned staff
 Assisted Communications Manager with Operational Plan and Budgets
 Created operational reports for applicable County 911 – Reimbursements
 Expeditiously processed employee concerns and problems, formulating immediate solutions positively impacting employee satisfaction
 Operated as Communications liaison between the Center, Fire Department and Assistant Chief’s Office
 Created, initiated, and assessed the agency’s Emergency Medical Dispatch (EMD) protocol
 Created training and certification modules for the EMD program
 Created Center’s Quality Assurance instruments ensuring operational compliance to industry standards
 Successfully managed Center’s Training Program, Training Officer’s and Trainee’s
Enforce department/section police and investigations of violations. Ensure compliance with state and federal regulations and adheres to mandates by FDLE and public record retention laws.

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City of Delray Beach, Executive Director of Operations October 2007 to October 2011
(40+hours) $74000.00 Supv. J. Sims (561) – 243 – 7800

Weed & Seed is a Department of Justice community-based program whose goal is to prevent, control and reduce violent crime, drug abuse, and gang activity in targeted high-crime neighborhoods. As ED I operated to bridge residents with community-oriented Officers trained in weeding and seeding strategies. I obtained over $800,000 in grant funding over the four-year period of the program. Funding was awarded via RFP from various funders. Provided case management, human services and job development opportunities for subjects released from incarceration. *Awarded best program model by PBC County Commissioners for Offender Re-entry, Youth Services and client case management. *Recognized for tri-county employment and resource fair for ex-offenders.

RECOGNIZED ACCOMPLISHMENTS
    Created and implemented Recidivism Reduction Strategies for persons released from the Florida Department of Corrections
 Created programs scopes for Department of Justice Weed and Seed sites
 Created funding partnerships with the Palm Beach County Criminal Justice Commission, Palm Beach County Commissioners, and the City of Delray Beach
 Sponsored housing campaigns for the homeless through third party vendors
 Successfully created a Quality Assurance Program Crosswalk to measure program outcomes per unit
 Work collaboratively with the senior management team to integrate cross program/division activities and functions
 Managed daily operations for the agency’s non – profit / 501© 3 initiative
 Grant writing, monitoring and reporting
 Create and implement program criteria’s and metrics
 Fostered and maintained external relationships with employers for program participant job placement
 Obtained over $800,000 in grant awards for Weed & Seed programs
 Generated revenue through fundraising to support work study and apprenticeship opportunities
 Initiated recruitment, placement, oversight and evaluation of personnel, and projects.
 Managed department’s financial activity, Records Management, Goal Setting, Strategic, and Succession plans.
 Initiated, facilitated and hosted innovative quality of life improvement strategies.
 Prepared, and monitored RFP’s, and prepare reports.
 Ensured compliance to state and legislative law governing operations.
 Developed and facilitated department’s community outreach programs, records, retention and destruction schedule.
 Communicated department’s strategies to County and City leaders, and external senior management.
 Drafted complex data reports for the PBC Criminal Justice Commission and City Commissioners.
 Prepared agenda items, citizen surveys, contract negotiations, and performance audits.
 Supervised the grant administration, budget and reporting processes.
 Facilitated staff development and community outreach and education.
 Prepared all internal and external correspondence.
 Overhauled department’s Policies and Procedures.
 Executed and managed all program and payroll budgets.
 Developed, monitored complex data input and retrieval systems.
 Enforced compliance to state and legislative law governing operations.
 Developed, and facilitated internal training curriculum, community outreach, Citizen Police Academy and volunteer training.
 Managed vendor contracts.
 Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
 Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
 Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
 Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively.
 Communicated daily with vendors to keep project fully operational.
 Evaluated each staff member’s strengths and assigned tasks based upon expertise and background.
 Communicated with all stakeholders on job milestones.
 Established clear priorities and production quality standards.
 Interviewed, hired and trained new workers.
 Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
 Delivered reports to City and County Commissioners each quarter to detail project updates and likely completion dates, noting delays and causes.
 Ensured projects were completed according to approved time, quality and cost estimates.

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ADDITIONAL PREVIOUS EMPLOYMENT HISTORY

City of Delray Beach, Supervisor, Police Information Services January 2003 to January 2007
City of Delray Beach, Communications Specialist January 1993 to January 2003
Palm Beach State College, Adjunct Instructor January 2011 to January 2017
Town of Lantana, Communications Specialist, PT January 2012 to January 2017

• Communicating effectively 15 yrs+ Problem Solving 15 yrs+
• Communicating Organizational Goals 15 yrs+
• Positioning, motivating and inspiring team members 15 yrs+
• Fostering and maintaining employee morale 15 yrs+ Empowering and supporting lead staff 15 yrs+
• Delegating 15 yrs+ Planning and evaluation 15 yrs+
• Conflict Resolution 15 yrs+ Interpersonal Skills 15 yrs+
• Highly Organized 15 yrs+ Being Creative and Innovative 15 yrs+
• Negotiation 15 yrs+ Engagement 15 yrs+

financial oversight evaluations and assessment development, Management, Policy and Procedural Development, project and inventory management, Strategic Planning, Team Building, Trainin

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