Director of Operations/ Senior Program Manager

EDUCATION

Masters Business Administration, Operation and Supply Chain Management, SNHU 2019

Bachelor of Science, Professional Studies, UNC Fayetteville State University 2014

COMPUTER/TECHNICAL SKILLS

• Oracle, ADP & People Soft Enterprise HRIS
• CRM
• Expert in Microsoft Office – Word, Excel, PowerPoint, Access, Outlook
• Proficient in Lotus Notes
• Proficient in Adobe, Visio and Photoshop
• Proficient in Google+

Leaktite Corporation, Massachusetts                                                   2018 – Present

Leaktite Corporation is an injection molding company with over 50 years in experience. Leaktite provides customized injection molding products to national hardware and paint stores, industrial and farming distribution centers.

National Sales Manager – United States, Canada, and Mexico                        2018 – 2019

• Managing and mentoring a dynamic national sales team of professionals.
• Establishing and maintaining measurable performance metrics for all levels of procurement activities to include but not limited to customer activity levels, financial (AP) sales commission performance, sales representative activity levels, and excess inventory levels.
• Ensure performance improvement and recovery plans are developed, issued, tracked and reported on as required for sales management and improvement.
• Negotiate and execute purchase orders or customers contracts as needed to support the critical business needs.
• Lead a national sales team within the scope of the strategic business to drive sales by managing the following: negotiating sales including Terms and Conditions, Distributor selection/de-selection, evaluation and modification of company CRM system, and monitor warehouse inventory.
• Develop an overall customer base which creates and sustains a competitive advantage, by utilizing national market knowledge, and leveraging technologies.
• Manage customer savings initiatives in line with profit plans and overall business objectives.

Key Account Manager – United States and Canada                                        2018 – 2019

• Execute a strategic market plan for national accounts and cross functional partners. Develop business strategies and provide coaching for the sales team by open communication and sharing best practices.
• Prioritize opportunities critical to the customer/account includes in-line, new category and promotional.
• Develop new opportunities in addition to the assigned business channels, and ensure professional sales coordination and planning (including forecast/report sales accuracy) and develop and deliver account proposals and market plans.
• Manage line reviews for respective national accounts while efficiently utilizing all resources in order to plan the detail business plans for accounts and rep groups.
• Analyze sales data and provide accurate forecasting to ensure operational efficiency and high levels of service.
• Partnering with internal customer service, logistics, and marketing to ensure clear communication for both Leaktite and customers success.

Pittsburgh Paint & Glass (PPG), Massachusetts                                                      2015 – 2018

PPG is the world’s leading coatings company by consistently delivering high-quality, innovative and sustainable solutions that customers trust to protect and beautify their products and surroundings.

Regional Sales Manager Boston  – Northeast United States

• Manage, coach, and mentor 13 Territory Managers with over 119 stores in the New York and New England Region to create profitable sales growth.
• Develop and execute quarterly and annual business plans for the region which aligns with objectives of the business unit.
• Work closely with Territory Managers to help them develop business plans for their markets.
• Effectively negotiate with buyers to secure best possible brand placement.
• Provide analytical sales data to Territory Managers to manage PPG brand in Lowe’s Home Improvement Centers.
• Oversee timely and accurate communications regarding customer requirements, business operations, and relative issues.
• Increase sales in 2017 by +10% by creating new regional sales plans and goals.

Territory Manager-Lowe’s – North Carolina

• Oversea 10 Lowe’s stores to help increase sales of PPG Architectural Coatings (PPGAC) products.
• Increased sales by over 20% within the first year.
• Train in store team to fully understand the attributes and properties of the Olympic products as well as the PPG product advantages over competitive products.
• Schedule and plan quarterly meetings with Market Directors, Store Managers, and Product Sales Specialists to go over year to date sales and future projected sales.
• Build relationships with store management to help increase sales and shelf space.
• Maintain PPG planogram integrity and setting the PPG products to rate of sale within PPG assigned planogram space.

YMCA OF THE SANDHILLS, Fayetteville, NC                                                 2010-2015

The YMCA of the Sandhills is an inclusive charitable Association, founded on Christian principles and dedicated to building strong kids, strong families, and strong communities through programs that build a healthy spirit, mind, and body for all.

Swim Team Coach /Personal Trainer/W.S.I./Lifeguard Instructor

• Perform fitness assessments including body fat composition, strength, flexibility and cardiovascular functions for individuals of all levels, including individuals with disabilities.
• Plan, coach, and develop the YMCA swim team. Plan swimming and dry-land workouts. Manage team website, fundraisers, and summer camps.
• Develop exercise programs and nutrition plans for the participants based on fitness assessment results and each participant’s personal goals.
• Ensure rules and regulations of the facility are being met by staff and participants.
• Act as a liaison between YMCA and the Wounded Warrior Program and coordinate programs for the Wounded Warrior Alumni and their families.
• Develop progress reports and maintain appropriate records for Wounded Warrior Alumni.
• Instruct children and adults in proper swimming techniques as well as water safety techniques.
• Network, plan, and coordinate with community outreach programs such as boot camp, triathlon club, and running club programs in order to help boost Wounded Warrior training.

NORTH CAROLINA STATE VETERANS HOME, Fayetteville, NC                         2005-2008

The State of North Carolina is proud to offer four full-service State Veterans Homes. They are located adjacent to the VA Medical Center in Fayetteville, on the W.G. Hefner Medical Center campus in Salisbury, Kinston, and at Black Mountain.

Human Resources/ Payroll Manager

• Managed the full life-cycle of recruitment, training and onboarding, employee relations, performance management, compensation and benefits, and coaching and development of our talent.
• Managed the compliance training process. Each year enhanced and streamlined the process for employees to make the training more effective by implementing some recommended changes.
• Facilitated the training & onboarding of our Nursing and Administrative employees for Fayetteville and Salisbury.
• Completed training with our HRIS Manager to understand query building to develop detailed metrics reports on turnover, analysis of employee retention, compensation and salary planning.
• Performed risk evaluation, reviewed and designed safety programs, planned and performed in-house audits.

Labor Ready Smithfield Packing Co. Tar Heel, NC                                          2002-2004

Labor Ready started in 1987 as a small operation, with a goal to ease the stress of fluctuating business needs by providing dependable temporary labor when help was needed. Demand grew for Labor Ready’s services, and in 1994, the company expanded to Canada.

Human Resources and Payroll Representative

• Acted as a Liaison between Labor Ready and Smithfield Foods while providing advice to corporate office executives to improve turnover rate.
• Planned and implemented a bilingual seven day new hire training program for both English and Spanish speaking employees.
• Maintained and generated reports in electronic/technological environment using specialized software, such as Kronos and Oracle; as well as maintaining employee files, records, correspondence, and case tracking.
• Organized, collected, and managed payroll and benefits for over 500 employees in multiple departments.
• Completed all year-end payroll operations including issuing W-2s.
• Coordinated payroll policies and procedures with Human Resources Director, Accounting and Division Managers. Issued appropriate reports to Managers and Internal and External Auditors.

UNITED STATES ARMY Fort Bragg, NC                                                        1996-2001

• Motivated, trained, and mentored a mortar team to improve decision-making in high stress situation environments.
• Counseled each team member on a monthly basis.
• Created a team environment in order to improve morale of team members.
• Conducted physical fitness sessions and tests.

• Marketing Strategy
• Financial Analysis
• English and Spanish write and speak
• Strategic Planning
• Sales Operations
• Forecasting
• Government
• Project Management
• Operations Management
• Supply Chain Management
• Business Process Improvement

bilingual, Business Process Improvement, Market Analysis, Operations Management, PROJECT MANAGEMENT, Public Speaking, Strategic Planning, Team Management

English, Spanish