Customer Service Representative

The Wood Tobe-Coburn School – AOS

HOME DEPOT MEASURE SERVICE  CLOSING SERVICE  REPRESENTATIVE – June 2020- Present 

Insight Global Staffing –  Atlanta, GA 

Selected Contributions:

Provide outstanding customer services meet Home Depot expectations

Resolving conflict with installation issues and/or quotes

Review and edit diagram schematics in the Home Depot Measure Services Draw program

Interacting with customer to assist with accurate and knowledgeable service regarding sales and product services 

Inbound and outbound communication with customers, measure tech and stores to ensure calculating, quote and adjustments are accurate.

RESERVATION SPECIALIST Jan – March 2020

BLS Limousine Service of Atlanta – Atlanta, GA

Selected Contributions:Make and confirm reservations for transportation using telephone, faxes, mail and onlineAnswer inquiries regarding information such as schedules, services, procedures and policiesAssemble and issue required documentation such as itineraries for driver and customerDetermine whether vehicles are available on dates requested by customers as well as checking with the scheduler or dispatcherConfer and clarify with customers and drivers, of customer service requirements, guidelines for the company and customers preferencesPerforms other duties and responsibilities as required or requested

CUSTOMER SERVICE/INSIDESALES REPRESENTATIVE, 2013 – 2019

PACKARD, INC – Kennesaw, GA

Selected Contributions:

Coordinated the administrative support processes for a sales department via phone, fax, and electronically.  Instrumental in the training & orientation of new hires

Developed and maintained high-level scorecards & dashboards containing critical metrics from various sources across the region. Conducted research and prepared statistical reports where necessary

Tracked  local sales operating expenses & account activities. Reported variances to Director on a monthly basis, reconciled where necessary.

Provided on/offsite meeting support to include: agenda creation, scheduling, vendor selection, A/V support, guest confirmation, and meeting minutes distribution

Tolerated a confidential environment and the implications of confidentiality with no issues. Conducted monthly audits of department staff ensuring compliance with company guidelines.

Contributed to the revision of existing operational policies. Ensured policies were grammatically correct, endorsed, version controlled, and provided to the appropriate personnel.

Recommended and created several cost effective incentives for outstanding performers resulting in increased staff  morale

Handled  concerns and inquiries promptly contributing to customer satisfaction

CUSTOMER SERVICE LEAD/SUPERVISOR – INBOUND CALL CENTER,  2008 – 2012

PROCORE SOLUTIONS – Marietta, GA

Selected Contributions

Clarify, resolve and assist 12 utility providers in Georgia and in surrounding areas, with members regarding new service, bill inquiries, reconnection, disconnection of service and emergency services. Maintain accurate and current knowledge of procedures, products and processes. 

Assistant Lead on floor with coaching, training and one call resolution.  

• Microsoft Office Suite 2007 (Advanced), Visio, Adobe Acrobat X Pro, Dictaphone, SAP, CRM, QuickBooks Premier 2003, Types 55+ wpm, ASA 400, Access 2003, Windows 5.0, 6.0, XP

Audits &Controls, Planning & Organization Research & AnalyticalAdministration Training Records, ProcessImprovement Meeting Moderation &Facilitation

English