OCONUS – Sr. Systems Architect\Engineer

TS SCI

IAT Level 3

Acuity International
Sr. IT Infrastructure Specialist
April 2020 – Present (2 years 2 months)
Baghdad, Iraq
• Oversee all functions of IT Systems while enforcing operating procedures, protocols and policies • Architect and deploy Microsoft Windows Server infrastructure within virtual environments

• Design and maintain AD, Group Policy and DNS in a large enterprise class multi-site environment

• Manage and design disaster recovery procedures to include entire site continuity

• Design, develop, analyze, document and support testing of products, systems or subsystems

• Managed, design and analyze multi-site LANWAN architectures

• Architect and manage O365, Azure AD and hybrid virtual environments

National Pen
Global Telecommunications Engineer
March 2015 – April 2020 (5 years 2 months)
Greater Nashville Area, TN
•Define cloud architecture, design and implementation plans for hosting complex application workloads on MS Azure

•Azure API management, Security, Cloud to Cloud Integration (Public, Private)

•Escalation point for service desk team for all telecommunications equipment, applications & call center work flows

•Design & Administer our global infrastructure within a Windows Server Environment to include WANLAN, firewall policies and security administration

•Design, implementation and ongoing management of Genesys & CiscoTechnologies

•Vendor management, TEM management, Audio codes, SBC’s, SIP & PSTN providers and all endpoints

•Process development, re-engineering and improvement of existing systems or platforms

•Identify changes needed in the infrastructure configuration to achieve the technology organization goals

Stericycle
2 years 4 months
IT Operations Support Manager
July 2014 – March 2015 (9 months)
•Define Information Technology business standards and policies while developing and maintaining various departments.

•Work with stakeholders to define business and systems requirements for new technology implementations.

•Assist in development of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing and service provision.

•Develop SLAs and other performance metrics and ensure adequate adherence by Helpdesk, Infrastructure and Network team members

•Oversee provision of end-user services, including help desk and technical support services

Network Engineer
November 2013 – July 2014 (9 months)
•Assist in the implementation and maintenance of network communications
•Establishes networking environment by designing system configuration ;directing system installation; defining, documenting, and enforcing system standards.

•Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

•Secures network system by establishing and enforcing policies; defining and monitoring access.

•Reporting network operational status by gathering, prioritizing information ;managing projects.

Technical Support Specialist II
December 2012 – November 2013 (1 year)
•Implementation, ongoing management and troubleshooting of Cisco Technologies

•Windows server management, VMware, Hyper-V and SAN infrastructure,

•Manage and assist with designing AD, Exchange, Power Shell, Group policy and security protocols

•Cisco call manager ongoing management, voice routing and call flow

Kasai North America, Inc
Network Administrator
February 2012 – August 2012 (7 months)
•Administer servers, desktop computers, printers, routers, switches, firewalls and phones.

•Manage and maintain wireless Infrastructure

•Administer and manage Ad management, Exchange management and VMware Management

Jacobs
PC Support Technician
June 2010 – April 2011 (11 months)
•Server maintenance, Help Desk Support, Network Support, AD management.

•Maintain network configurations, troubleshooting and repair

•Provide desktop, laptop and peripheral support

• Vcenter, Azure, O365, AD, Group Policy, DNS, API’s

English