Collin Moore

Bachelor’s degree-Program Management     Columbia Southern University (Currently enrolled)

Project Management Professional certification program     Onward to Opportunity (O2O) currently enrolled

General Radiotelephone Operator’s License (FCC) with Radar Endorsement

Instructor/ Trainer, Supervisor Development, Manager Development, Aviation Electronics Maintenance Management Professional, Communication Technology Technician are some of my military training/ certification.

Technical Support Engineer

Nov 2020 – Jan 2022

IPA, Duluth, GA

Worked with customers IT and 3^rd party technician to resolve any problems with equipment and daily operations and system management.

• Responsible for advance troubleshooting to support IT resolutions, Ricoh Support, and ultimately Customer Support.
• Manage top tier clients to assure that equipment performance was at optimal operation. Also made recommendation for changes/ adjustments.

Quality

May 2019 – Nov 2020

IPA, Duluth, GA

Oversee the quality of all the company products and customer satisfaction. Help develop, track and reduce Out of box failures to 3.8 percent of 1100 Infection Prevention machines produced for the medical community.

• Responsible for implementing, managing and overseeing customer satisfaction in two of the company’s major account for 2019.
• Develop a Quality Assurance checklist for testing machines prior to the machines being shipped to customers.
• Supports End User Testing for 10 out of the 12 machines that is manufactured for Automated scrub distribution and hospital linen utilization.

Field Service Engineer II/ Implementation Engineer
September 2015-May 2019

IPA, Duluth, GA

Lead the largest installation in company history worth 4.6M. This included the installation of 168 scrub and linen automation systems

• Responsible for providing overall direction across multiple disciplines for the successful production and implementation of a proprietary scrub dispensing unit. This was the only unit created outside of our normal technology to accommodate a uniform services company.
• Serves as the key liaison between the internal IPA production team, customer and support team.
• Collaborates with managements, FSE supervisors and production teams in planning and developing training manuals.
• Installs, configures and networks hospital scrub and linen automation systems
• Interfaces with customers, partners, and stakeholders regarding equipment sales and service.
• Provides product and system training to hospital customers and partners
• Troubleshoot and test equipment and system components to determine cause and remedy for malfunctions
• Troubleshoots equipment, ordering parts, and implementing preventive measures.
• Generating technical reports; filing and maintaining records.
• 75% travel to customer sites for installation, preventive maintenance and training

Production Supervisor

Sept. 2014 to May 2015

CDI Energy Products

Performed management of personnel by completing production plans including scheduling and assigning personnel, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow on shift production summaries.

• Created and revised systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and personnel requirements.
• Implemented necessary changes and process improvement projects that included recruiting, selecting, orienting, training employees, and developing personal growth opportunities.
• Maintained quality service by establishing & enforcing organization standards, including equipment operation by calling for repairs, evaluating new equipment & techniques, & ensuring safety standards are exceeded.

Operations, Programs & Training Management

Aug. 2011 to Sept. 2014

US Army

Provided senior level administration of over 300 personnel by utilizing Digital Training Management System (DTMS), a web-based software application customized to implement collective & individual tasks.

• Managed process for training, with 1000+ students successfully completing the required training in their key performance indicators.
• Supervised & developed presentations for the Command/Staff which demonstrate unit effectiveness & mission essentials task list.
• Organized & managed financial management classes for 1500+ new employees.

Instructor

Dec. 2009 to Sept 2014 (Intermittently)

US Army

• Ensured all safety measures were followed while working on high voltage equipment resulting in zero accidents, a safety award, & Quality Assurance Accreditation.
• Trained employees on Aviation Electronics & Survivability Equipment, including but not limited to basic electronics, soldering, & AC/ DC circuitry, resulting a class grade average of 97.
• Developed lesson plans to convey curriculum according to standard operating procedures.

Research Development, Test & Evaluation Advisor

Nov. 2007 to Nov. 2009

US Army

Participated in Field Science & Technology Assistance Team during Operation New Dawn, which improved soldier’s effectiveness in combat by conducting weekly meetings with U.S. Army Research, Development & Engineering Command.

• Facilitated numerous ad hoc testing and developing projects with supporting agents within the U.S. Army Research, Development & Engineering Command.
• Assisted with training operations, performing training needs assessments, training material development and instruction.

Technical Inspector/ Team Leader

Oct. 2006 to Oct. 2007

US Army

Inspected avionics equipment to ensure quality control while providing continuous improvement to any issues noted.

• Preserved organizational integrity of operations in the Army’s continuing mission in South Korea by providing technical guidance and honoring cross functional initiatives with 22 employees and 3 members of management.
• Provided briefing on the Army Safety Action Message on every component.

Avionics System Repair Supervisor

May 2004 to Aug. 2006

US Army

Maintained accurate accountability of shop equipment, parts and bench stock in excess of $1,000,000 through weekly computer-generated reports and inventories.

• Identified and turned in the surplus Modified Table of Organization & Equipment (MTOE) during the unit deactivation, preventing the loss of $2,000,000 in assets.

• Team Development
• Quality
• Effective communication
• Troubleshooting
• Critical Thinking

English