Database/System Admin

2/2022-Present

IT Support Specialist-Tier II, ETOOLS, Chickasaw nations Industry (cni)

·         Developing solutions addressing individual end-user problem and technical issues

·         Plan/schedule work with customer and other technicians in the integration of computer configuration

·         Resolve in-depth problems/issues arising from suite of software applications to multiple set if networked systems

·         Designs and fully documented solution with pc hardware and system specific software

·         Applied system analysis techniques and procedures to determine hardware, software, or system function specifications based on user profiles

·         Accurately conformed each system to Air Force standard desktop configuration

               managed equipment to meet customer’s policy and cyber security directives

PC Hardware                                              NT User Manager for Domains           MS Server Admin

HP OpenView                                             MS Active Directory                              Network Infrastruct

Remedy Action Request System             Exchange 2003                                       Windows

MS Office (O 365)                                      Air Force Desktop Config (SDC)           Oracle 12c

11/2021 – 2/2022

hELP dESK sPECIALIST, cHICKASAW nATION INDUSTRY (CNI)

·         IT Help Desk

·         Handled inbound phone calls

·         Gathered support information, reviews, evaluates, and assesses IT situations

·         Applied system analysis techniques and procedures, including consulting with users, to determine hardware, software, or system function specifications based on user profiles

ITIL Standards                                MS Office                                                  Oracle 12c

Active Directory                             Exchange 2003

Lotus Notes                                     Outlook

6/2021 – Present

Database Analyst, suryl, LLC

Database, MS SQL Server, SQL Server Management Studio (SSMS), Oracle 12g, Oracle 19, Linux, server patching, problem solving, GSEP, Service Manager, Microsoft Office, solving database errors and jobs, Oral Communication, Attention to Detail, Problem Solving, Customer Service

11/2019 – 11/2021

Record control technician, The City of Oklahoma City- City Clerk’s Office

Microsoft Office, Design SharePoint, Open Record Requests, Research, Excel, Indexed Articles, Publications, Customer Service, Problem Solving, Oral Communication, Attention to detail, Ordinance Roll Book

7/2019 – 11/2021

Help Desk Technician, Love’s Travel Stops

Help Desk Technician, Microsoft Office, SQL, Powershell, Hardware Support, Maddenco, Digital Menu Boards, Peripheral Troubleshooting, Problem Solving, Oral Communication, Attention to Detail, Problem Solving, Customer Service

8/2017 – 11/2021

Data Analyst/ Major Incident management (MIM) analyst, Apex Systems (Boeing Help Desk)

Help Desk Technician & Analyst, Microsoft Office, SQL, Powershell, Hardware Support, ITIL, Databases, Servers, Networking, Application Support, Vendor Contact, Lead Conference Calls, Attention to Detail, Customer Service, Oral Communication, Problem Solving