IT Professional

EDUCATION & CERTIFICATIONS

Certificate 1997 Signal Support System Specialist Course US Army Ft. Gordon, Ga. Commercial Class A Driver’s License-2000 MTA Truck Driving School San Antonio, TX

Certificate 2005 Promina Operations & Promina Maintenance Course Dulles, VA

Certificate 2010 Avaya IP Telephony Implementation

Certificate 2010 COMTIA Security+

Certificate 2016 Cisco CCNA Routing and Switching

Certificate 2016 Cisco CCNA Voice

Certificate 2016 Cisco CCNA Video

SECURITY CLEARANCE

Secret Clearance

PROFESSIONAL EXPERIENCE

General Dynamics (Al Udeid, AB, Qatar)                                                  MAR 2016- (Present)

Tech Control II

• Install, monitor, maintain, and test of circuit within the TCF as directed by DISA Southwest Asia regulations and circulars. To include Promina, Black Core, fiber modems, CX-1500 ATM switches, Marconi’s, various cryptographic equipment. Work independently to resolve issues. Fabricate cables. Create and update various trouble tickets and outages via Remedy. Monitor and upkeep router connections via Spectra for multiple sites. Manage COMSEC equipment and keying devices to include cryptographic equipment.
• Operated technical control equipment to locate faults or degradation in communication networks.
• Monitored, identified, and supervised all aspects of links, trunks, and circuits and troubleshot outages and anomalies.
• Coordinated with circuit users to accomplish activations and deactivations, special circuit conditioning, testing of individual circuits to ensure that circuit quality is maintained, and rerouting of data flow resulting from outages or degradations in quality.
• Operated test equipment, including Fireberd 8000, oscilloscopes, signal generators, signal analyzers, and meters.
• Analyzed & applied configurations to Promina Data modules
• Oversaw monitoring, troubleshooting and problem resolutions for Defense Information Systems Agency (DISA),
• Secure internet protocol router, Non-secure internet protocol router, Tier-0 and Tier-1 Cisco Router. I have Monitored military, Commercial Microwaves and Satellites.
• Researched, analyzed and compiled information and prepared reports and presentations detailing initial symptoms, analysis of troubleshooting efforts, test results and related information.  Tech Control II
• DRS Technologies (Al Udeid, AB, Qatar)                                                            DEC 2014- MAR 2016
•  
• Install, monitor, maintain, and test of circuit within the TCF as directed by DISA Southwest Asia regulations and circulars. To include Promina, Black Core, fiber modems, CX-1500 ATM switches, Marconi’s, various cryptographic equipment. Work independently to resolve issues. Fabricate cables. Create and update various trouble tickets and outages via Remedy. Monitor and upkeep router connections via Spectra for multiple sites. Manage COMSEC equipment and keying devices to include cryptographic equipment.
• Operated technical control equipment to locate faults or degradation in communication networks.
• Monitored, identified, and supervised all aspects of links, trunks, and circuits and troubleshot outages and anomalies.
• Coordinated with circuit users to accomplish activations and deactivations, special circuit conditioning, testing of individual circuits to ensure that circuit quality is maintained, and rerouting of data flow resulting from outages or degradations in quality.
• Operated test equipment, including Fireberd 8000, oscilloscopes, signal generators, signal analyzers, and meters.
• Analyzed & applied configurations to Promina Data modules
• Oversaw monitoring, troubleshooting and problem resolutions for Defense Information Systems Agency (DISA),
• Secure internet protocol router, Non-secure internet protocol router, Tier-0 and Tier-1 Cisco Router. I have Monitored military, Commercial Microwaves and Satellites.
• Researched, analyzed and compiled information and prepared reports and presentations detailing initial symptoms, analysis of troubleshooting efforts, test results and related information.  Tech Control III
• EMW (Manas, AB, Kyrgyzstan)                                                              APR 2012- MAY 2014
•  
• Operate, monitor, maintain, and test of circuit within the TCF as directed by DISA Southwest Asia regulations. To include Promina, Black Core, fiber modems, CX-1500 ATM switches, Marconi’s, various cryptographic equipment. Work independently to resolve issues. Fabricate cables. Create and update various trouble tickets and outages via Remedy. Monitor and upkeep router connections via Spectra for multiple sites. Manage COMSEC equipment and keying devices to include cryptographic equipment.
• Operated technical control equipment to locate faults or degradation in communication networks.
• Monitored, identified, and supervised all aspects of links, trunks, and circuits and troubleshot outages and anomalies.
• Coordinated with circuit users to accomplish activations and deactivations, special circuit conditioning, testing of individual circuits to ensure that circuit quality is maintained, and rerouting of data flow resulting from outages or degradations in quality.
• Operated test equipment, including Fireberd 8000, oscilloscopes, signal generators, signal analyzers, and meters.

Intecon LLC (Baghdad, International Zone)                                                       AUG 2007- DEC 2011

Voice Technician

• Maintained voice communications network in a technical control center supporting the CIA, Pentagon, Department of State and Department of Defense.
• Specializes in the Avaya S8720 VOIP & Cisco Unified Call Manager systems, Ethernet interfaces, tie lines, DS1 (T1/E1) interface cards, analog lines, digital lines, and ring down circuits.
• Configured and implemented translations for both Avaya & Cisco Call managers. Configured alternate and primary call routing patterns (ARS/AAR) for all distribution through voice trunks.
• Mounted existing systems, advanced PBX using the Avaya system administrator software.
• Operated & maintained the secure and non-secure Voice Switches, remote Expanded Port Network (EPN) switches, Voice over Internet Protocol (VoIP) call managers, gateways, and instruments; monitoring the voice network to make certain the trunks, switches, call managers, and gateways are performing to baseline standards.
• Installed voice instruments. Isolated and rectified problems with the host switch, remote switches, cables, and instruments; Performed PMCS on all voice distribution equipment.
• Set up and installed call accounting software to automatically retrieve PBX data to provide accurate call reporting records.
• Analyzed & applied configurations to voice data modules T1/E1 & DS1 cards.
• Used network analysis tools for network hardware, software, and utilization errors between workstations and switch.
• Troubleshot & resolved voice related trouble tickets which included adding new voice lines, replacing hardware and other voice related requests.
• Provided users with telephone equipment and service. Maintained accurate documentation of all user requests.

Lockheed Martin (Al Udeid, AB, Qatar)                                                               FEB 2007- JUL 2007

Tech Control II

• Install, monitor, maintain, and test of circuit within the TCF as directed by DISA Southwest Asia regulations and circulars. To include Promina, fiber modems, CX-1500 ATM switches, Marconi’s, various cryptographic equipment. Work independently to resolve issues. Fabricate cables. Create and update various trouble tickets and outages via Remedy. Monitor and upkeep router connections via Spectra for multiple sites. Manage COMSEC equipment and keying devices to include cryptographic equipment.
• Operated technical control equipment to locate faults or degradation in communication networks.
• Monitored, identified, and supervised all aspects of links, trunks, and circuits and troubleshot outages and anomalies.
• Coordinated with circuit users to accomplish activations and deactivations, special circuit conditioning, testing of individual circuits to ensure that circuit quality is maintained, and rerouting of data flow resulting from outages or degradations in quality.
• Operated test equipment, including Fireberd 8000, oscilloscopes, signal generators, signal analyzers, and meters.
• Analyzed & applied configurations to Promina Data modules
• Oversaw monitoring, troubleshooting and problem resolutions for Defense Information Systems Agency (DISA),
• Secure internet protocol router, Non-secure internet protocol router, Tier-0 and Tier-1 Cisco Router. I have Monitored military, Commercial Microwaves and Satellites.
• Researched, analyzed and compiled information and prepared reports and presentations detailing initial symptoms, analysis of troubleshooting efforts, test results and related information. Intecon (IZ, IRAQ)                                                                                      DEC 2006-JAN 2007
• Telecom Technician
•  
• I performed duties of Network O&M Technician in support of Operation Iraqi Freedom, IZ, Iraq. I provided assistance in implementing & actuating network systems as directed by Lead Network Engineer. (While filling in for temporary support as a Vacation Floater)
• Administered and maintained an Avaya PBX system and Audix voicemail. Installed computer workstations, software, and peripherals within an advanced security access installation. Provided technical support for all computer and network related issues.
• Resolved day-to-day trouble calls, which involved additions, moves, and changes, phone security access, network security access.
• Operated & maintained the secure and non-secure Voice Switches.
• Assisted in installation of Uninterruptible power supplies for Tech Control facility.
• Fabricating & running RJ11, RJ45 cables, 66 and 110 Punch down blocks.
• Frequently contacted and negotiated with outside vendors to resolve issues in a timely and cost effective manner.

EPS Global Services Inc. (Camp Monteith, Kosovo)                               JUN 2006-NOV 2006

Telecom/IDNX Technician

• Demonstrated exceptional project management skills in overseeing the Network Service Center.
• Provided U.S. Forces with NIPRNET, SIPRNET and DSN phone lines by configuring the Promina 800 and AVAYA S8720 telephone switch system in a deployed environment.
• Operated & maintained the secure and non-secure Voice Switches, remote Expanded Port Network (EPN) switches, Voice over Internet Protocol (VoIP) call managers, gateways, and instruments; monitoring the voice network to make certain the trunks, switches, call managers, and gateways are performing to baseline standards.
• Installed voice instruments and isolated and rectified problems with the host switch, remote switches, cables, and instruments; performing PMCS on all voice distribution equipment.
• Troubleshot & resolved voice related trouble tickets which include adding new voice lines, replacing hardware and other voice related requests.
• Operated test equipment, including Fireberd 6000, oscilloscopes, signal generators, signal analyzers, and meters

ITT Industries (Camp Arifjan, Kuwait)                                                       MAR 2004- MAY 2006

Lead Transmissions Technician

• Install, monitor, maintain, and test vast telecommunications systems within a tech control environment. Systems to include, UAV, VTC, GBS, V-Bricks, PROMINA, SCREAM100, Marconis, various cryptographic devices, modems, and switches. Administer and developed an in-house SOP (standard operating procedures). Conduct circuit actions per user request. Shift Supervisor.
• Researched and located the necessary tools and processes to identify troublesome trends as they develop.
• Analyzed trends and assists in developing a long-range plan designed to resolve problems and prevent them from recurring.
• Monitored, identified, and supervised all aspects of links, trunks, and circuits and troubleshot outages and anomalies.
• Assisted in conducting standards review to ensure compliance of standards as required.
• Operated test equipment, including Fireberd 6000, oscilloscopes, signal generators, signal analyzers, and meters.
• Developed and produced installation documentation for the most complex applications.

• Oversee advanced technical activities including: troubleshooting UAV equipment, configuring cryptographic equipment, and integrating receiver/decoder programming & data transfers.

• Monitored and updated trouble tickets via Remedy.

• Act as key contact for internal IT support groups in support of technical resolution efforts.Transmissions Tech

• CSA LTD (Camp Doha, Kuwait)                                                              MAR 2003- MAR2004
• Operate, maintain, and test telecommunications systems within a tech control environment. Systems to include, UAV, VTC, GBS, V-Bricks, PROMINA, SCREAM100, Marconis, various cryptographic devices, modems, and switches.
• Operated technical control equipment to locate faults or degradation in communication networks.
• Coordinated with circuit users to accomplish activations and deactivations, special circuit conditioning, testing of individual circuits to ensure that circuit quality is maintained, and rerouting of data flow resulting from outages or degradations in quality.
• Oversaw monitoring, troubleshooting and problem resolutions for Defense Information Systems Agency (DISA),
• Secure internet protocol router, Non-secure internet protocol router, Tier-0 and Tier-1 Cisco Router. I have Monitored military, Commercial Microwaves and Satellites.
• Monitored and updated trouble tickets via Remedy and HP Openview.
• Researched, analyzed and compiled information and prepared reports and presentations detailing initial symptoms, analysis of troubleshooting efforts, test results and related information.  PROFESSIONAL EXPERIENCE  Melton Truck Lines (Tulsa, OK)                                                                    SEP 2000- MAR 2003
• Professional Driver
• (Continued)
• 2-plus years Over-the-Road experience driving
• Knowledgeable in trip planning, map reading, and Qualcomm usage.
• Safely operated eighteen wheeled trucks in range from ten-speed, super ten-speed & thirteen-speed.
• Experienced in driving under adverse weather condition including snow
• Experienced hauling Flatbeds: Steel, OCC, Building Materials and equipment requiring tarps.  Signal Support System Specialist
• US Army (Ft. Hood, TX)                                                                                SEP 1996- SEP 2000
• Handled daily activities including: installing radio transmitting and receiving equipment; interconnecting equipment and components for intrastate communications.
• Worked within a Joint Operations center monitoring surveillance cameras around our base perimeter. Documenting significant incidents and submitting detailed reports to the Unit Commander.
• Routinely setup Video teleconferences within Joint operations center.
• Supervised, installed, employed and assisted users with battlefield Signal support systems and terminal devices.
• Integrated signal systems and networks and performed unit level maintenance on authorized Signal equipment and associated electronic devices.
• Trained and provided technical assistance to users of Signal equipment.
• Diligently assembled, erected, aligned and disassembled UHF, VHF, SHF and FM multi-channel radios.
• Operated and maintained portable telephones and FM secure and un-secure radios
• Utilized technical manuals, schematic diagrams/flow charts and diagnostic test equipment to determine or isolate the most probable fault. Used multi-meters, soldering guns, hand and power tools to repair breaks, shorts and other damage to lines, cables and equipment.
• Operated power generators to support off site tactical positions.

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