Supply Chain Logistics Professional

Educational Background

Bachelor of Science in Business Management, 2012 | University of Phoenix

Acquired knowledge, skills, and values to effectively apply business practices within real-world situations. Specialized in strategic performance and process improvement, supply chain strategies, procurement, marketing, finance, production, and logistical activities that make up an organization’s supply chain.

Associate of Science in Business Management, 2008 | Western International University

Developed skill related to communication, critical thinking, computation, and business operations.

Military Certification in Supply Chain Management, 1995 | United States Marine Corps

Honed expertise related to supply chain management, project leadership, staff scheduling and oversight, and financial analysis and operations (budget, inventory, and cost management).

Warehouse Manager | September 2013 – June 2016

Al Raha Group for Technical Services (RGTS), Al Khobar, Saudi Arabia

Drive seamless day-to-day operations for this Supply Chain Management (SCM) service provider who supports the F-15 A/B/C/D military aircraft for the Royal Saudi Air Force in the Kingdom of Saudi Arabia. Train, mentor, and manage 28-member team in a growing 40k square foot facility. Responsible for overall warehouse operations, receiving, inventory, shipping, quality control, hazardous material, fleet/vehicle maintenance, facilities, finance, employee hiring, employee housing and special projects, while acting a liaison within several government and military agencies.

Selected Accomplishments:

• Successfully shipped $15M in F-15 A/B/C/D aircraft parts in 2014 within 24 hours to 4 locations across Saudi Arabia and accurately received over 10,000 line items in 2014 within 24 hours.
• Elevated accuracy on a 18,000 line item inventory with a value a total value of $31M by driving improvements across cycle count processes, staff training, and implementing best practices, resulting in a 6.32% improvement in first year annual inventory (91.06% Accuracy by line item, and 93.08% by Accuracy by Value)
• Developed and implemented budget management process for a $100K annual operating budget, including reviewing and approving monthly customer invoices for an average of $5M in received aircraft inventory.
• Took the initiative to cross-reference inventories from four sites throughout the country to achieve minimum “bench stock” levels. Currently maintain and exceed contracted minimum bin levels of 95% by 1.66% weekly.
• Instituted electronic archival of delivery receipts and manifest to improve accountability and expedite record retrieval. Revised company cycle count procedure (SOP) to utilize ABC analysis to improve inventory accuracy.
• Successfully passed all rigorous Defense Contract Management Agency (DCMA) US government inspections and successfully passed all corporate quality control inspections.
• Manage F-15SA Special Project to receive, store and (ship when approved) an additional 7,000 initial line items (Value: $15M) to begin retrofitting over 100 F-15 A/B/C/D aircraft.
• Manage warehouse expansion project valued at $2.6 M, inclusive of construction, storage and material handling equipment.
• Cultivated a safety-focused workplace culture with new policies designed to prevent injuries and related losses / costs (staff productivity, insurance rates, and potential litigation); currently maintaining a record of zero workplace injuries during tenure.
• Effectively identified and disposed of aging and expired shelf life hazardous materials by calculating dates of expirations within contracted retention and reducing waste quarterly by 25%.
• Implemented and streamlined item labeling (ticketing) at the time of receipt rather than at the time of shipping to improve inventory accuracy, speed up quality control and shipping and reducing company cost on each label by 83.85%

Warehouse Manager | September 2012 – August 2013

Bed Bath & Beyond, Port Reading, NJ

Directed staff efforts and supervised daily B2C operations within a high-volume, 900K square foot ecommerce facility. Developed and rolled out innovative solutions to address complex operational challenges while boosting team productivity and promoting professional development. Trained, mentored, and managed 100+ member and supervisor team.

Selected Accomplishments:

• Conducted root causes analysis and employed DMAIC improvement methods to turnaround an underperforming returns department, addressing a six-month backlog to achieve a 24-hour processing time while bolstering customer confidence and satisfaction.
• Provided end-to-end leadership for Kaizen projects, delivering an average return on investment of $10K to $20K in savings on each project.
• Hand-selected to oversee two large picking modules with six floors each; championed best practices to boost productivity and realize a 5% increase in order fulfillment (from 85% to 90% daily) on a minimum of 30k of online orders.

Warehouse Manager | April 2008 – April 2011

Onestop Internet, Inc., Compton, CA

Spearheaded e-commerce solutions and order fulfillment for high-fashion apparel generating $6M in global sales; planned and administered budget, negotiated contracts, and optimized cost. Directed projects involving inventory control, online brand, and reverse logistics. Developed and managed four Department Managers and 100 staff; provided performance evaluations and maintaining vendor relations.

Selected Accomplishments:

• Shipped 700,000+ packages, meeting 24-hour turn while improving shipping accuracy from 84% in 2006 to 97% in 2010.
• Challenged to orchestrate development of Inventory Department responsible for Quality Control; notably improved inventory cycling and boosted accuracy to 94.67% annually.
• Reduced holiday processing time in reverse logistic (Returns) from three to one month while maintaining 100% accuracy and identifying that less than 1 percent of errors were related to shipping
• Successfully received and processed an average of 100,000 pieces monthly accurately within 24-hour turn time; recognized for 98% success due to stringent analysis of delays.
• Led pivotal project, Billion Dollar Babes (a sample sale targeting clients in premium markets) and shipped 22,000 packages resulting in $3M in sales, which sustained operational growth.
• Restructured reverse logistics department, successfully reducing average labor cost of $2.50 per return to $1.50 per return.
• Earned kudos as Manager with least turnover and highest percentage honed from promotion to key roles.

Additional Experience & Accomplishments

Fulfillment Operations Manager | Charlestone International, Inc., Carson, CA | April 2005 – March 2006: Established policies and inventory procedures by running cycle counts on top 20% of best-selling items which boosted sales in 2006 to $3M.

Logistics Operations Manager | Mycom North America, El Segundo, CA | February 2003 – April 2005: Averted $7.5M in possible equipment loss by instituting polices that prevented the cannibalization of cabinets by sub-contractors.

Supply Chain Operations Manager | United States Marine Corps, Camp Pendleton, CA | November 1994 – January 2003: Formally recognized with awards including (4) Certificates of Accommodation, numerous Good Conduct Awards, and (2) Navy Achievement Awards.

• Areas of Expertise:
• • Training & Team Leadership
• • P & L Planning / Budgets
• • Quality Control – TQM
• • Performance Measurement (KPI)
• • Operational Growth & Profitability
• • Cost Avoidance & Reduction
• • Organizational Reengineering
• • Import / Export Management
• • OSHA & Regulatory Compliance

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