Networking

Baghdad college of Management.
Degree B.sc Information Technology.
From 2004 To 2009.

North lake college.
CCNP. Certification.
From 2017 to 2018

Employment History:

Taxes VA. Department Tire II IT. Support Specialist from 01-2018 TO Present
Supported troubleshooting, corrections and/or installation of issues
Involving software, hardware and network issues (including VPN)
Supported troubleshooting of numerous software programs including repairing
Program if necessary. Create username, Reset password and give user right with Active Directory.
Supported user’s questions involving various MS Office program, especially
Word, Excel and Outlook. Using Outlook, enabled items, calendar appointments, out-of-office message,
Email groups with rights, created PST folders, email accounts, and updated
Security patches. IPhone Support for field technicians and various internal customers.
(Assisted managers with their devices).
Supported several Xerox printers, copiers, fax machines and other various
Multifunctional products. Telephone Support for local and remote users Network Connectivity issues.
Performed Help Desk / PC Level II support for end-users and
Clients. Used Remedy as ticketing system for login and tracking all helpdesk calls.
Performed both hardware and software installations for various products while
Doing major PC rollout.
Installed and configured various printers with TCP/IP addressing.
Upgraded various Dell/HP. laptops and desktops to the latest patches and
Antivirus software. Received and recorded 20 calls per day into Remedy Help Desk Call Tracking
System. Recorded new PC installs and/or upgrades into MS Excel Asset Inventory
Database. Administered processing for both Windows 2007&2010 workstations and Windows 2007 Servers.

Customer Service (Front Desk) First Service Residential April-2015- T0 01-2018
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

New Future & General Dynamics Jun 2012 – March 2015
Tire 1 help Desk

Supported troubleshooting, corrections and/or installation of issues
Involving software, hardware and network issues (including VPN)
Supported troubleshooting of numerous software programs including repairing
Program if necessary. Create username, Reset password and give user right with Active Directory.
Supported user’s questions involving various MS Office program, especially
Word, Excel and Outlook. Using Outlook, enabled items, calendar appointments, out-of-office message,
Email groups with rights, created PST folders, email accounts, and updated
Security patches. Blackberry Support for field technicians and various internal customers.
(Assisted managers with their devices).
Supported several Xerox printers, copiers, fax machines and other various
Multifunctional products. Telephone Support for local and remote users Network Connectivity issues.
Performed Help Desk / PC Level I and Level II support for end-users and
Clients. Used Remedy as ticketing system for login and tracking all helpdesk calls.
Performed both hardware and software installations for Dell products while
Doing major PC rollout.
Installed and configured various Dell printers with TCP/IP addressing.
Upgraded various Dell laptops and desktops to the latest patches and
Antivirus software. Received and recorded 20 calls per day into Remedy Help Desk Call Tracking
System. Recorded new PC installs and/or upgrades into MS Excel Asset Inventory
Database. Administered processing for both Windows 2003 workstations and Windows 2003
Servers.

New Future as Linguist& HR Specialist Oct 2011 – Jun 2012

Assisted in new hire orientation
Assisted the team with other human resources administration activities
Coordinated an orientation program for all new employees, including an introduction to organization, staff and employee rules and responsibilities
Coordinated and kept current with on-boarding process with safety and operation teams
Coordinated and scheduled interviews with interview panelists
Developed key recruiting strategies
Guided and supported upper management in the fundamentals of learning needs and skill gap analysis
Interview applicants and screen resumes
Maintained, coordinated, monitored and reported HR trends and issues
Managed escalation of HR support issues through to resolutions team while maintaining effective communication with all affected stakeholders
Provided consistent communication to managers on status of requisitions and candidates
Recorded and tracked applicants and process within the system
Researched hiring practices and employment law for incoming international hire
Utilized and kept data up to date on available resources to deliver business objectives

Help Desk No Lemon Automotive Trading Aug 2010 Oct .2011

Troubleshoot and resolve hardware, software, and network issues.
Log and track calls using a web-based ticketing system.
Provide support to end-users for PCs, servers, mainframes, and web based applications.

Interpreter & Interpreters Human Resources Controller Dec.2009 – Jul 2010
Manages all phases of accounting including accounting for all transactions, financial analysis, financial statement preparation, budget preparation.

Interpreter & cultural Advisor April 2007 – Dec 2009
Interpreter & cultural advisor for USA Army 3/61 Cav and 5/73 Airborne was responsible for conducting of periodic meetings between the heads of municipal councils and U.S. troops. In addition to education and guidance military officers about the customs and cultures and begin with the guidance of cultural awareness. Maintaining the holding of meetings between local citizens and U.S. forces and the heads of municipal councils. As interpreters POC I was responsible for Control Interpreters leave schedules and preparations and prepare missions schedules.

Iraqi police (with US Army 7/59 MP) NOV2006– April 2007
Maintain the Required Training to the Iraqi police, Control the movement of military convoys and direct traffic. Maintaining the holding of meetings between local citizens and U.S. forces and the heads of municipal councils. Patrols a specified district or beat on foot, motorcycle, patrol vehicle (marked or unmarked). Gives information to pedestrians and motorists; Checks for any law violations. Watches for suspicious cars, curfew violators and make arrests for violations of laws and ordinances

US Army (subcontractor) Interpreter Oct 2004 – Feb 2006
Interpreter for USA army in Baghdad and as a coordinator between Iraqi police and other military units and U.S. military. Maintain communications between USA army and Iraqi police provide the translation to the USA army and conduct joint missions.

• CCNP.
• Arabic Language

Public Speaking

English-Arabic