Operations Manager

The Citadel, Charleston, SC. BS in Business Administration. Graduated in December 2019.

Trident Dermatology North Charleston, SC
Practice Manager August 2019- present
• Responsible for day-to-day operations with 24-hour accountability of workflow, performance, and overall management and operations of the practice
• Collaborates with the medical staff consisting of five Dermatologists, one Physician Assistant, and 40 staff members, with responsibilities to one hospital within our primary and secondary market areas in the Charleston area
• Coordinates and assists in directing projects and activities to ensure that directives and objectives are accomplished in a timely, appropriate and highly confidential manner
• Manages gross operating revenue of $11.2M
• Led practice and internal laboratory through successful CLIA recertification
• Participated in selection process for single platform IS system for outpatient EMR and Practice Management system
• Compiles data and prepares correspondence as appropriate
• Analyzes expansion of market share ensuring a more detailed and targeted of specific customer bases in areas outside service areas, resulting in 15% increase in market share
• Recruited and currently in on-boarding process for new Dermatologist

Roper St. Francis Healthcare Charleston, SC
Practice Manager III, Neurosciences February 2016- July 2019
• Responsible for the day-to-day operations of three practices, including six Neurosurgeons, two Physiatrists, six Physician Assistants, one Nurse Practitioner, and 35 staff members, with responsibilities to three hospitals within the health system and practicing out of seven office locations within our primary and secondary market areas
• Responsible for Operational Expense budget over $11.5M; with a consistent 2.5% actual spend favorable to budget
• Developed workflows and process improvements resulting in surgical case growth by 4% compared to prior year
• Served as team member on numerous system-wide projects, including EMR change, point of service collection improvements, OP stay improvements, and surgical pathway standardization
• Assisted in Lean process to improve workflow for pre-operative information resulting in 25% decrease in redundancies across the various entities

Additional Skills

• Expert in Microsoft Office
• Evaluating needs and developing patient-focused strategies, educational aides, materials, and policies
• Proficient in involving, motivating, and leading others to achieve their goals
• Exceptional written communication skills with patients and colleagues
• Highly-organized and detail-focused
• Ability to impart knowledge in a hands-on manner
• Able to control large groups of people and create an environment conducive to success
• Good rapport with patients and co-workers
• MGMA CMPE certification in progress; expected completion in 2020
Professional Affiliations
• American College of Health Care Executives
• Medical Group Management Association

Community Service
• Trident United Way- Community Impact Committee
• Trident United Way – Young Philanthropist Society – Steering Committee Member
• Ducks Unlimited – East Cooper Chapter – Planning Committee

Military Experience

US ARMY RESERVES June 2014- June 2017
Medical NCO
• Senior database administrator for medical readiness program; reporting on medical readiness of organization resulting in 25% increase in availability of personnel
• Medical skills training coordinator; maintained database that tracked required training and certifications for all licensed medical personnel

US ARMY Honorably Discharged September 2001- June 2014
Clinic Manager, Medical Operations Planner, Medic
• Directed outpatient rehabilitation clinic, supervised 16 personnel, managed inventory and clinic budget valued over $1 million, and ensured all clinical operations were in accordance with The Joint Commission standards
• Principal advisor to the Command Surgeon; planned and directed training and operations of medical personnel assigned in Alaska
• Liaison between 14 foreign governments in Pacific theater to facilitate planning, education, and training of medical operations in host countries
• Enhanced personnel readiness via human performance optimization resulted in 36% decrease in injury rate and 29% decrease in injury duration times
• Senior database administrator for medical readiness program; provided reports across organization for medical readiness of individuals resulted in 33% increase in availability of personnel
• Ensured all appropriate personnel were properly credentialed through organizations (CMS via PECOS, various State required agencies, and US Army Medical system requirements, etc.)
• Applied supply principles to procure, manage, and maintain $1 million worth of medical equipment and supplies with zero loss or damage to equipment

Additional Military Skills

Budgeting, Business Analysis, Business Development, CMS, Certificate of Need Planning, Communication, Customer Relations, Government, Health care, Joint Commission, Leadership, Management, Operations, PECOS, Performance Improvement, Planning, Regulatory Affairs, Staff Education, Training, Development, Team Building

Military Awards
• US Army Meritorious Service Medal
• US Army Commendation Medal (5 awards)
• US Army Achievement Medal (5 awards)

Budgeting, business analysis, Business Development, Certificate of Need Planning, CMS, communication, CUSTOMER RELATIONS, Development, Government, Health Care, Joint Commission, Leadership, Management, Operations, PECOS, performance improvement, Planning, Regulatory Affairs, Staff Education, Team Building, Training

ACHE, Ducks Unlimited, MGMA, Trident United Way