Telecomm Technician

Edward Thurston
Culpeper, VA 22701
[email protected]
(703) 853-7398

Network Operations Engineer with 20 plus years’ experience. Proven track record as an innovative problem-solving manager with a dedication to the total success of the organization. Core competencies include:

 Solarwind/React/Remedy/Metasolv6
 NOC and Field Engineer experiences - Equip, Circuits Install/Maintenance/Testing
 Cutovers/Upgrades
 Technical Sales Support, Provisioning
 Managed Services
 Nortel/Cienna OM3500, 3400
 INFINERA
 NETPRO
 DSO to OC192/SONET/ IP/Ethernet LUCENT DMX/DWDM
 LUCENT / FUJITSU MUX
 Lambda Unite optical switch
 MECCA

EXPERIENCE

Central Office / Field Technician
CenturyLink - McLean, VA
April 2019 to Present
Central Office (Switch) Maintenance / Customer Site Special Services/Design Services Installation and Maintenance Technician-- Highly qualified skill sets, to include an excellent working knowledge/understanding of repair for all types of mechanical/digital Central Office switching/Multiplex equipment and switch circuit installations and repair including Digital Loop Carrier, Next Generation Digital Loop Carrier, asynchronous, SONET and DWDM systems and special circuit/design services. possess a working knowledge of the cable color code and able to readily identify assigned network components, skills to inspect, clean and place fiber optic jumpers. Competent with the operation of test sets to complete work functions associated with the testing and repair of copper, fiber, transmission, LAN/WAN, ATM, Ethernet, Packet and other special circuits and devices. Able to correctly read the Main Distribution Frames (MDF) to ensure copper, jumpers have been run, rearranged or removed correctly for single line. Dispatch tech to multiple regional C.O’s for trouble maintenance tickets and assist with installs and discos..

Field Technician II June 2019 – December 2019
Securus Technologies – Carrolton, TX

▪ Field Technician II supporting all new Installs, Additions, and Maintenance on all IT needs. Phone, Video Visitation, Switches, Routers, and system repair/replacement, trouble ticket resolution, KIOSK machine servicing,
▪ Provide superior customer service to our Inmate customers, Jail/Prison Management to include issuing, tracking, resolving issues with all services provided.
▪ Service and Maintain over 30 regional jails and Prisons in southern and southeast Virginia.
▪ Department of Corrections Clearance.
Process RMA and hardware replacements and upgrades per best practices

Field Technician / System Administrator Mar 2018 to May 2019
GTL - Herndon, VA
▪ Field Technician serving Global Tel-Link in their needs to support Regional Jails on all IT needs. Phone, Video Visitation, Switches, Routers, and system repair/replacement, trouble ticket resolution, KIOSK machine servicing and collections,
▪ System administrator for all Inmate Tablets and troubles to include issuing, tracking, resolving issues with all services provided.
▪ Service and Maintain over 20 regional jails in southern and southwest Virginia.
▪ Process RMA and hardware replacements and upgrades per best practices.
▪

Network Operations Engineer II (NOC) / Contractor Dec 2016 to Feb 2018
Florida Power and Light (for Vitaver ) - Miami, FL
▪ Provide Tier 1 and Tier 2 NOC related technical services. Open and resolve Network and Customer trouble issues. INC, Infinera, CRM Ticketing, SAM, Wavestar (TSS-5, DMX, Lamda), Netcool, Preside/ Exceed, SAM, CACTI and Site Manager are primary tools for isolating and resolving issues. DS1 to
▪ DWDM troubles, IP/Ethernet up to 100G included. LUCENT DMX, Lucent Lambda Unite optical switch, Nortel/Ciena OM3500, OM3400, OM5200, Nortel legacy equipment such as OC192 DX, LH combiner,
▪ OC48 Classic, OC12 TBM, Ceterus, Turin and Widebank. Experience with Cisco ASR, ISR G2/4K routers, Cisco Catalyst 3850 series switches, Cisco Nexus 2K, 3K, 5K, 7K, 9K series switches..
▪ Monitor and resolve Network and Ring issue. Opens, Fiber cuts, Monitors live time maintenance and new Fiber issue/Installs with the Outside plant Splicers and Field techs. Work night Change Management issues on backbone rings. Daily communication with Carriers, Engineering groups and local LEC's for resolution assistance on customer troubles. Proficient on Long haul transmission, packet switching, voice switching, fiber optic telecommunications.
▪ Experience in a FNOC (Fiber NOC) troubleshooting network malfunctions, critical outages, and restoration of secure circuit connections.
▪ Physical troubleshooting of cable and fiber.
▪ Data link troubleshooting in a Data Center based environment
▪ Networking troubleshooting within TCP/iP, LAN/WAN, BGP, Frame Relay, SONET, MPLS Proficient with Microsoft Word, PowerPoint, Excel, Visio and Outlook applications.

Circuit Design Engineer / Contractor May 2016 to Oct 2016
Tek Systems - Tampa, FL
▪ Performed Circuit Design for Network transition from old Verizon TIRKS systems to the new Frontier
▪ M6 (Metasolv6) design and engineering records. Daily interaction with field techs, Provisioning and Network Engineers to design and build transition and new network circuits for customers and back office related needs.

NOC Technician II / Contractor Apr 2014 to May 2016
Sprint – Reston, VA (Mindlance Inc)
▪ Manage connectivity of routers to the Sprint Network by aiding customers with WAN/ LAN network configurations, logical settings, and physical line troubleshooting (SONET, Ethernet, OC-n, DS3, DS1,
▪ Fractional T1, 56k) reducing customer downtime
▪ Provide Tier 1/II level support for IP Network Operations, assuring trouble tickets are routed to the proper groups for resolving customer network issues
▪ Tier I / II support. Analyze and monitor performance of circuits connected to the Sprint Network with circuit sizes ranging from 56k to OC192 and Gigabit Ethernet. TCP/IP, LAN/WAN, BGP, Frame Relay, SONET, MPLS
▪ Bond tickets to Local Exchange Carriers to investigate last mile connectivity between Sprint network and customer equipment. Netcool, React, ISA/ITP, Wavewstar, Solarwinds..
▪ Remotely open and troubleshoot network/customer issues via trouble tickets.

▪ complete resolution of all issues.

Network Ops Controller II (NOC) / Field Engineer II 2008 to 2012
Core 180 - Fairfax, VA
Served as the Senior Technical Manager providing oversight of all daily activities for my assigned area, to include customer, site engineers, provisioning specialist, LEC's and the Sales personnel. Provided circuit and equipment installations using state-of-the-art test equipment and tools. Proficient with
LUCENT DMX, WAVESTAR, NAVIS, OMS, ADTRAN, RICI and ALCATEL/LUCENT LAMDA UNITE.
▪ Providing technical services while maintaining over 4000 DISA and Private Customer Base Circuits.
▪ Remotely opening and resolving customer tickets via REACT, OMS and SOLARWIND Systems. • Installing, upgrading and maintaining all circuits from DS0 to OC192 levels. SONET and DWDM experience.
▪ Assisting customers in resolving on site CPE troubles to include routers, switches and Crypto. • Developing the Standard Operating Procedures (SOPs) to include installation and maintenance practices and procedures used in support of the Government Circuit Based Operations.
▪ Training junior technicians.
▪ Installing, testing and maintaining CORE180 equipment and circuits. Acterna T-Berd 224 and T-Berd
▪ 310 BER test sets; DSAM signal strength meter, AT2500RQ CATV/QAM/Video spectrum analyzer; HP RF spectrum analyzer; Fiber Microscopes; Optical Power Meters and Light Sources, Siecor OTDR sets, Fluke Multimeter; HP Internet Advisor Fluke T1 Tester.

Sr. Operations Technician 2007 to 2008
Qwest Communications - Fairfax, VA
▪ Daily Operations of installing and maintaining Qwest circuits including Government backbone.
▪ Proficient in opening and resolving tickets for faulty equipment and downed circuit issues.
▪ Highly qualified in DLR. ASR's, FOC's, CLR's and other Provisioning communication.
▪ DMS250, DAC 3/1, 1/0, SONET, Fiber Panel, DS3 COAX, T1, DS0 and Mainframe trained.
▪ Excellent Customer Service Skills.
▪ SECRET SECURITY CLEARANCE.

Manager IP Provisioning 1999 to 2006
Verizon Internet Services - Fairfax, VA
▪ Managed all phases of IP Provisioning Department including 3rd level escalations.
▪ Responsible for major IP Network of 3000+ circuits to include Local, LD and Back office.
▪ Telco/Carrier Escalation Manager
▪ Proficient in all Design factors and Provisioning from DS0 to SONET levels.
▪ Developed and evaluated processes to ensure effective IP Design and Deployment.
▪ Evaluated and provided recommendations for products and services of IP design/deployment.
▪ Managed all Cost savings measures to include Network Utilization to Disconnects and Capacity.
▪ Initiated Sales and Service reviews with Carriers and LEC's as needed to ensure good relations.
▪ Very Proficient in Metasolv, Netpro, MECCA, TIRKS, C.O Finder and various other related systems.

MCI Telecommunications – 1985 to 1999

Various positions.. Central office Tech (Washington DC), Project Manager Multiplex Engineering (Reston, VA), Network Provisioner (Reston, VA), Technical Sales Support Team (McLean, VA)

EDUCATION

Electronics
USAF Technical Training School - Sheppard AFB, TX

MILITARY SERVICE

Branch: United States Air Force
Rank: E4 / NCO – Sergeant