Arabic Linguist

MADONNA UNIVERSITY: Bachelor of Science in Criminal Justice
MACOMB COMMUNITY COLLEGE Associates of Applied Science in Homeland Security

Advantage SCI, LLC: July 2018-Present
Arabic and English Linguist
Served as an Arabic linguist and principal translator and interpreter for the adviser team in Iraq, working with the Air Force at Camp Taji in Baghdad-Iraq.
Provided general linguistic support for military operations.
Transcribed and analyzed verbal communications.
Interpreted accurately with proper mode/register.
Reviewed material with high-degree of accuracy and expression.
Natural communicator with strong motivational skills and the ability to support operational goals and meet objectives.
Highly skilled and reliable with ability to follow instructions and work with a team.
Able to work collaboratively with others, gather information, solicit feedback, and implement appropriate course of action to ensure best outcomes.
Approached tasks with confidence and clarity and able to work using own initiative.
Ability to be multi-tasked, handle tight deadlines, and adapt to changing work hours.
Provided general linguistic support for military operations.
Ability to adapt to new deployment environments.
Michigan School and Government Credit Union: Troy, Mi. April 2018-June 2018
Call Center Representative
Managing large amounts of inbound and outbound calls in a timely manner.
Serves customers by determining requirements.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile.
Meet personal/team qualitative and quantitative targets.
Opened and closed accounts and issues available financial services
Fulfilling requests.
Maintaining database.
Citizens Bank: Warren, Mi. February 2012-April 2018
Teller Manager
Explained products and procedures, resolved problems and ensured customer satisfaction.
Coached Personal Bankers and audited their work.
Contributed as a team player to the achievement of branch, individual, and service goals.
Trained new employees in customer service and banking procedures.
Ensured adequacy of currency and coin supply, and prepared error free daily settlements of teller cash and proof transactions.
Ensured branch teller difference and controllable loss standards are met.
Provided guidance and training to ensure performance standards are achieved.
Implements, and monitors compliance of Bank standards, policies and procedures as well as regulatory requirements.
Provides strategic direction and operational support to branch staff.
Ensured teller referral goals and objectives are achieved by the teller line staff.
Ensured teller line understanding of marketing campaigns and other programs.
Opened and closed accounts and issues available financial services.
Charter One Bank/Citizens Bank; St. Clair Shores/Clinton Township, MI. July 2006-2012
Bank Teller
Check cashing, depositing, transfers, wire transfers
Savings deposits, withdrawals, and Business referrals, negotiable items, Payment collecting
Promotion of the financial institution’s products and resolving customer issues
Balancing the vault and cash drawers
Marshall Fields; Troy, MI August 2000-June 2006
Sales Associate
Assisted customers with questions and concerns and organized inventory
Assist in ringing up sales at registers and/or bagging merchandise.
Communicate customer requests to management
Assist in floor moves, merchandising, display maintenance, and housekeeping
Ralph Lauren sales specialist
Ensure that each customer receives outstanding service
Any other tasks as assigned from time to time by any manager

• Works well under pressure
• Ability to adapt to new deployment environments.
• Ability to provide translation and interpretation of documents and meetings.
• Able to work independently or as part of a group
• Good communication skills
• Leadership ability
• Eye for detail
• Knowledgeable and experienced Bank Teller Manager
• Strong problem solving and critical thinking abilities.
• Organizational skills.

Fluent in Arabic and Chaldean