Application Support/Data Analyst

Resume posted by Strick99 in Information Technology & Services.
Desired salary: $115,000.00
Desired position type: Any

[email protected]
Tel:
Mobile:
7133448469

Summary

Talented Application Support/Data Analyst with proven skills in analyzing competitors, synthesizing business intelligence and evaluating trends to enhance business results. Forward-thinking and enterprising in meeting expected demands with real-time data and strategic recommendations. Natural leader with resourceful and systematic approach.

Education

DeVry University | Chicago, IL – Bachelor of Science in Computer Information Systems 2004

Microsoft Certificate in Analyzing and Visualizing Data with Power BI – 03/2020

IBM Data Science Professional Certification – Expected date of completion: 12/2020

Experience

Dell Technologies | Round Rock, TX

Data Engineer

10/2020 – Current

 ·    Correspond regularly with clients to ensure application specifications are met, and ensure client satisfaction.

·    Coordinate strategic flow of business intelligence data to end users by working with business leaders and IT vendors.

·    Formulate, define and document system specifications.

·    Test validity, accuracy and consistency of new and existing intelligence data.

·    Draft and manage KPI reports to monitor service levels, identify trends and execute root cause analysis.

 

Clever Devices LTD | Houston, TX

Systems Engineering Manager

01/2018 – 10/2019

 ·    Acted as the direct point of contact and Subject Matter Expert for high profile clients to report their issues and/or questions.

·    Managed a team of Application Support Analysts by delivering consistent coaching and constructive feedback.

·    Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.

·    Planned, implemented and integrated system-oriented projects.

·    Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.

 

Clever Devices LTD | Houston, TX

Applications Support Analyst

01/2014 – 01/2018

 ·    Using SQL database querying, analyzed client reporting data and data processes in order to provide insight and recommendations for issue resolution.

·    Actively supported customers and internal staff in troubleshooting, data quality and problem resolution and reporting.

·    Prioritized and resolved or escalated client issues in a timely manner.

·    Identified and documented unique or recurring customer issues and provide input for resolution.

·    Liaison to the development team for issue resolution and test fixes to ensure problems are properly resolved.

·    Created training materials and provided technical classes to end users, potential customers and internal staff.

 

Clever Devices LTD | Houston, TX

Applications Developer

08/2011 – 01/2014

 ·    Built and conserved processes that import, export and manipulate data via ADO/DAO objects and complex queries using ODBC connections to access external data sources.

·    Used variety of technologies, including ASP.NET, MVC, HTML5, JavaScript and SQL Server 2005/2008to create new applications.

·    Wrote new code for data-driven applications such as VBA code to use in Microsoft Access 2003/2007 forms.

·    Developed software applications in test-driven development (TDD) environment.

·    Conducted full life-cycle software development in multiple software environments.

 

Litton Loan Servicing | Houston, TX

Tech Liaison/Programmer Analyst

11/2009 – 08/2011

 ·    Formulated and designed computer systems using data modeling, information engineering and structured analysis.

·    Managed road map for application design and development.

·    Implemented and tested enhancement feature requests to improve product functionality and extend performance.

·    Created new and innovative integrated mortgage servicing management system using Oracle.

·    Participated in team-oriented environments, working cohesively and successfully on multiple projects.

·    Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.

 

Grail Quest Corporation | Houston, TX

Lead Applications Developer

12/2004 – 11/2009

 ·    Designed, developed and maintained Windows based applications using VB.NET, C#, MS Access and SQL.

·    Integrated Crystal Reports with proprietary software and developed suite of reports.

·    Leveraged Dynamic Volumetric Balancing Software to input and compile data gathered from various sources.

·    Demonstrated self-reliance by meeting and exceeding workflow needs.

·    Provided excellent service and attention to customers when face-to-face or through phone conversations.

Skills

  • SSMS (12 years)
  • Microsoft Power BI (1 year)
  • Jira/Confluence (4 years)
  • MS SQL Server (12 years)
  • Oracle (10 years)
  • MS Access (12 years)
  • VBA (10 years)
  • VB.NET (10 years)
  • XML (5 years)
  • SQL (12 years)
  • PL/SQL (10 years)
  • C# (10 years)
  • Python (1 year)

Specialties

    Agile/Scrum Methodology, Application Development, Application troubleshooting, process improvement, Root Cause Analysis, Software Testing, Team Management, Technical Support

Spoken Languages

    English