Contractor

August 2003- June 2007
E E Smith High School, Fayetteville, NC 28301
High School Diploma

November 2019- Present
Vectrus Mission Solutions Corporation
PPSO Counselor

Prepare and process documentation to initiate and schedule personal property shipments, to include personally procured move (PPM)

Monitor emails, and The TSP Request Que.

Perform onsite briefings to General Officers for their movements.

Assisting with cancellations, changes, or diversions of shipments and answering customer questions and inquiries

Provide system assistance to customers using DPS self‐counseling module

Provide specialized, expedited assistance to customers who receive short notice, emergency movement directives or who because of distance cannot return for additional processing

Provide dedicated, special service to shipments of personal property for deceased service members or their dependents (BLUEBARK)

Notify the Government Quality Assurance (QA) section of any move that requires special attention (i.e., personal safety or BLUEBARK shipments).

Assist with cancellations, changes, or diversions of shipments that require rescheduling with Transportation Service Provider(TSP)

Conduct mass and desk side briefings on entitlements associated with shipping personal property.

Coordinate special HHG and POV storage for personnel who are deployed.

Knowledge of the full range of transportation operations as related to the shipment of personal property; and the instructions, regulations, directives, local operating procedures, governing entitlements, and shipment of personal property.

Ability to analyze, correlate, and evaluate transportation data for input
into automated data systems,

Ability to respond to a range of questions from government agencies,
activity personnel, customers, commercial carriers, and/or others
regarding the shipment and storage of household goods.

Ability to communicate effectively, both orally and in writing.

Job duties and responsibilities may change due to contractual requirements

April 2017- April 2018
U-Haul

Customer Service Representative

Interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs.

Assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices.

Assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer’s vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental.

February 2018- November 2019
Vectrus Mission Solutions Corporation

General Clerk III

Gathers, complies, and verifies information and performs data entry.
Uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence.

Selects appropriate methods from a wide variety of procedures or
makes simple adaptations and interpretations of limited number of
substantive guides and manuals.

Assists in a variety of administrative matters including, but not
limited to, verifying statistical reports for accuracy and completeness,
compiling information, scheduling, and handling and adjusting
complaints.

May also direct lower level clerks.

Other duties may be assigned to meet organizational/operational
objectives.

Job duties and responsibilities may change due to contractual
requirements.

Assist in inventorying, issuing, receiving and storing equipment as
needed.

March 2016- October 2016
Bedrock Mini Storage

Assistant Manager

Filing paperwork, collection calls & emails, sweeping & mopping climate control hallways and office area, wiping climate control roll-up doors, cleaning customer and employee bathrooms, inspection and maintenance of the property grounds.

Switchboard Operator
Sentel Corporation

October 2016- February 2018

Greets visitors, determines the nature of their visit, and appropriately directs them to the appropriate persons.

Relays incoming, outgoing, and intra-system calls via a private branch exchange (PBX) system.

Listens to, receives, and resolve complaints.

May make future appointments and answer inquiries.

Collects and distributes mail and messages.

Responsible for controlling access to facility; keeping a log of visitors and issuing visitor passes.

Prepares and maintain filing system for required documents.

May also type and perform other routine clerical work, such as data entry & document processing.

Contributes to team effort by accomplishing related duties, as needed.

Prime Time Assistant
Cumberland County Schools

August 2013- October 2016

Maintained and performed all duties for the care of school- aged children (5 to 10 years old); such as providing physical, emotional and crafts in their daily activities.

Monitored children in activities in special areas, bathrooms and outside on playground areas.

Work cooperatively with school personnel.

Assist and maintain the development of new policies and procedures for working with school aged children.

Successfully handle minor and major relations issues with children and parents to provide a successful program.

Administrative Assistant
Cape Fear Staffing
July 2010- February 2013

Answered multiple telephone lines and took messages and answered questions from clients

Input client’s information in computer database and checked email

Typing, filing, and other office duties

Receive packages and collect and distribute mail

Manage inventory of supplies

Data entry and managing files

Operate switchboard

Library Page
January 2011- March 2012

Cumberland County Public Library

Provide effective and efficient library support services to include shelving and retrieving materials, collecting and sorting by classification returned materials from book drops and circulation areas.

Perform basic circulation support duties, other than direct customer service.

Assist in maintaining the libraries shelved materials areas and reading rooms in neat, clean and orderly condition.

Assist with shelf readings as assigned.

Assist with general clerical support to include assisting with the
operation and maintenance of equipment as well as photocopying and
distributing materials.

Perform data entry as assigned.
Train new staff as needed.

Attend meetings, trainings, and workshops as assigned.

Assist with special projects as required.

Perform other duties as assigned.

Team Management