DeSean S. Resume

Education and Job-Related Training

Candidate, Bachelor’s Degree, Computer Information Systems, Saint Leo University, Tampa, FL, expected graduation in 2026.

Bachelor’s Degree, Criminal Justice, East Coast Polytechnic Institute University, Newport News, VA, 11/2015.

Candidate, SHRM Certified HR Professional, exp. 2026

Closing out New Hire Record in USAS, 2024

Building a Vacancy Announcement Training, 2024

P2P Training, 2024

Classification Training, 2024

Processing Cash Awards/Time Off Awards, 2023

Interagency Transfer, 2023

Name Changes, 2023

Performance Review Group, 2023

Merit System Principles and Prohibited Personnel Practices, 2020

Workflow Process, 2020

Position Classification, 2020

RPA Review and Event Coding, 2020

Area of Consideration, 2020

Special Priority Programs, 2020

Priority Placement Program Overview, 2020

DCPDS Position and Applicant Builds, 2020

Environmental Management Safety Training, 2016

Mailroom Operations, 2012

Finance Operations, 2012

Human Resources Specialist, 2010

Administrative Specialist, 2010

Technical Skills

 Administration and Clerical

Armed Forces Health Longitudinal Technology Application (AHLTA)

Army Records Information Management System

Automated Stopper and Referral System

Composite Health Care System (CHCS)

Defense Casualty Information Processing System (DCIPS)

Defense Civilian Personnel Data System (DCPDS)

Electronic Official Personnel File (EOPF)

DSS Manager

Electronic Military Personnel Office (eMILPO)

Health Artifact and Image Management Solution

Health Information Management Service

Information Technology

HR Connect

Interactive Personnel Electronic Records Management System (IPERMS)

Relevant Professional Experience

Human Capital Assistant, AC-0203-III                                           09/2022 – 08/2025

U.S. Government Accountability Office (GAO), Human Capital Office, Washington, DC                      40 hours/week

Supervisor: Retired                                                                              Annual Salary: $73,341

Working as an HR Assistant for the GAO Human Capital Consulting Center, independently plan, prioritize, balance, and conduct high-quality technical and administrative support and quality assurance functions for the processing of personnel actions in support of GAO human capital specialists. Use Service Now and PDP systems. Interact professionally and productively with internal and external stakeholders.

• Effectively balance multiple tasks and priorities; consistently exceed set expectations and deliver quality work.
• Earned Time Off Awards in FY2024 and FY2023 for customer service and teamwork.
• Earned “Exceptionally High-Quality Performance for the 2023-2024 rating period.

Apply human capital regulations, policies, procedures, and technical methods to process a full range of personnel actions; use automated human resources (payroll and personnel) systems to accomplish assignments such as retrieving data for reports and tracking and correcting errors; and use various recruitment and staffing program authorities and flexibilities to assist with filling positions.

Apply merit system principles and human capital regulations, policies, procedures, and technical methods to process a full range of personnel actions. Send final offer letters to employees and set EODs in USA Staffing.

Provide a full range of administrative support activities related to personnel action processing, recruitment staffing, and classification activities, and assisting with in-processing of new employees. Process Cash and Time Off Awards and verify information using HR Connect and NFC. Complete salary sheets for employees enrolled in a Performance Developmental Program. Use GAO Pay Calculator. Process Name Changes and Interagency Transfers for salary sheets. Prepare bimonthly reports on incoming reports for new employees. Conduct virtual onboarding for new GAO hires. Help process forms for new employees and interns to receive ID Badges. Create offer letters in USAS.

Conduct quality reviews of “Request for Action” forms (SF-52) to ensure the accuracy of the nature of action codes (NOAC), legal authority, service computation dates, competitive status, remarks, and other required data elements in compliance with GAO and OPM regulations and procedural requirements.

Review and release routine non-complex actions, ensuring the correct NOAC, authority, and other critical elements are entered and ensure supporting documentation, when necessary. Research various rules, regulations, and policies to resolve personnel processing issues and discrepancies.

Conduct quality assurance reviews of recruitment, staffing, and salary recommendation case files, and ensure all appropriate documentation is filed. Create, maintain, and retrieve files for inspections, audits, and other requests.

Assist Human Capital Specialists with preparing vacancy announcements, completing qualification determinations for lower-banded positions, establishing case files for vacancy announcements, and extending job offers. Use various recruitment and staffing program authorities and flexibilities to help fill

positions. Assist with sending documents for background checks for new employees and interns.

Human Resources Assistant, GS-0203-05 / GS-0203-06                08/2020 – 09/2022

Department of the Navy, Portsmouth Ship Yard, Portsmouth, VA                                                      40 hours/week

Supervisor: Transferred                                                                                                                    Annual Salary: $48,716

Performed clerical work requiring substantial knowledge of Human Resources terminology, requirements, and procedures. Controlled master personnel records, processed various personnel actions for an appointing authority, and provided miscellaneous clerical support. Processed a full range of recurring types of official personnel actions for client organizations. Maintained files and documents in the e-OPF.

• Completed HR training courses, including in Merit System Principles and Prohibited Personnel Practices, Position Classification, and Areas of Consideration: VRA, 30% or more Disabled Veterans, Priority Placement Program, Internal DOD employees, Delegated Examining Authority Recruitment, Individuals with Disabilities, and ICTAP.
• Earned “Fully Successful” 2020-2021 performance rating for all three key job elements: Processing Personnel Actions; Efficiency and Quality of HR Services; Customer Service and Corporate Citizenship.
• Rater: “Desean is continuously growing as a processor and is becoming a strong and reliable team member.”
• Promoted from GS-0203-05, Step 10 to GS-0203-06, Step 8, August 2021.
• Earned Performance-Based Cash Award, March 2021.

Initiated or added Human Resources-related information into documents, reports, and/or automated personnel systems in accordance with HR processing rules and regulations. Performed data entry and reconciliation in an automated personnel system in order to process various types of personnel actions, retrieve and analyze information, and generate documents, records, and reports.

Performed electronic filing of documents to maintain personnel records following established procedures. Provided customer support and tracking: thoroughly reviewed and verified personnel data and actions, resolved discrepancies, and completed missing information utilizing multiple Human Resources information systems (HRIS).

Entered personnel data into Human Resources information systems (e.g., Total Workforce Management System [TWMS], Defense Civilian Personnel Data System [DCPDS], or similar system). Researched personnel file inconsistencies using a human resources information system (e.g., Defense Civilian Personnel Data System [DCPDS] or similar system). Corrected data discrepancies in a human resources information system (e.g., DCPDS or similar system). Tracked information in a human resources information system (e.g., DCPDS or TWMS, or similar system).

Collaborated with customers to identify and obtain missing personnel documents. Updated customers on the status of the requested information. Responded to customer inquiries by researching human resources rules or regulations. Advised customers on staffing and recruitment processing procedures.

Coded personnel actions using legal authorities found in the Office of Personnel Management’s (OPM) Guide to Processing Personnel Actions (GPPA). Processed personnel actions in a human resources information system (e.g., DCPDS or similar system). Processed non-routine personnel actions (e.g., actions involving multiple corrections). Monitored personnel actions to ensure completion within designated time frames.

Entered and maintained data in personnel records. Updated personnel records to document changes (e.g., name change, prior service). Responded to customer questions regarding personnel records. Filed personnel records in accordance with policies and procedures.

Contact Representative, GS-0962-07, Step 2                                11/2018 – 08/2020

Department of the Air Force, Air Combat Command, Langley AFB, VA                                               40 hours/week

Supervisor: Robin Buchanan-Wilder, 757-593-0557, may contact                                         Annual Salary: $44,908

As a beneficiary services representative, assisted beneficiaries with TRICARE questions and concerns. Performed troubleshooting and resolved problems for TRICARE beneficiaries and providers. Informed and educated beneficiaries regarding health care benefits. Initiated and maintained medical records in accordance with prescribed directives. Applied knowledge of claims processing procedures and processes to resolve disputed claims.

• Repeatedly demonstrated initiative, can-do spirit, responsiveness, attention to detail, customer service motivation, and dedication to getting the job done quickly and accurately.
• Received Air Force Coin for excellent customer service from a retiring Senior Master Sergeant, 2020.
• Earned Cash and Time Off Awards for an exemplary performance appraisal, 2020. Routinely completed work requests within 24 hours when the standard time limit was 30 days. Won praise from senior management for doing more work than was assigned and for the quality and speed of my work. Worked in the office during COVID-19 to ensure smooth operations. Trained Airmen on systems used to process medical records. Provided fast and responsive service to a large group of Airmen transferring to their next assignment. Processed requests within 24 hours for disgruntled customers and won their appreciation.
• Earned Time Off Award for sustained superior performance, 2019.

Demonstrated empathy, tact, and diplomacy when advising customers and dealing with sensitive patient issues. Communicated effectively both orally and in writing. Briefed beneficiaries leaving the service on how to obtain their medical records.

File Clerk, GS-0305-4, Step 8                                                         01/2018 – 11/2018

Veterans Affairs Medical Center (VAMC), Tampa, FL                                                                               40 hours/week

Supervisor: Veronica McCoy, 813-972-2000 ext. 6212, contact me first                             Annual Salary: $36,809

Performed administrative, clerical, and office support functions for the Release of Information Section, VAMC Office of Medical Records. Scanned and indexed multiple documents, including medical records with Personally Identifiable Information (PII). Worked with hard-copy and digital copies using standard office equipment: scanners, copiers, faxes, typewriters, and computers. Protected all printed and electronic files with PII.

• Commended by my supervisor for two full quarters of error-free scanned documents.

Applied knowledge of Records Management to successfully maintain, store, file, and locate medical records. Used electronic automated record filing systems. Located and retrieved records and documents both electronically and in paper format. Received and processed requests for transfer of medical and administrative records between VA facilities. Prepared and retired medical records to approved off-site locations. Maintained and managed archives, files, and records.

Provided expert office automation support using multiple automated programs and software such as databases, spreadsheets, and graphics in support of administrative and clerical work. Applied knowledge of correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence and reports. Applied knowledge of substantive programs of the organization related to administrative and clerical support functions. Typed 50 wpm.

Communicated with veterans, visitors, patients and coworkers and peers verbally and in writing in a tactful, timely, and courteous manner. Followed all Federal and VA regulations and policies governing access to computerized files and the release of information.

Administrative Support Assistant (OA), GS-0303-06                     02/2017 – 01/2018

Veterans Affairs Medical Center (VAMC), Tampa, FL                                                                               40 hours/week

Supervisor: Nina Thomas, 813-972-2000 ext. 4245, contact me first                                   Annual Salary: $37,223

Provided administrative and clerical support to the VAMC Office of Medical Records. Analyzed and evaluated information for performance improvement purposes, strategic planning, and revenue collections. Communicated effectively and courteously with VAMC staff and patients.

• Posted vacancies within the Health Information Management Dept at the VA.

Provided office automation support using multiple automated programs and software such as databases, spreadsheets, and graphics in support of administrative and clerical work. Applied knowledge of correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence and reports. Applied knowledge of substantive programs of the organization related to administrative and clerical support functions. Typed 50 wpm.

Controlled and maintained the system of medical records in support of patient care and related medical center activities. Ensured integration of all necessary health/administrative information into Vista/DSS Manager through PC scanning software.

Reviewed and researched numerous voluminous medical reports from VA/non-VA health care facilities and decided which documents had to be scanned. Maintained up-to-date Standard Operating Procedures for the Health Information Management Service.

Human Resources Specialist                                                         06/2013 – 06/2017

U.S. Army Reserves, Orlando, FL/Fort Story, VA                                            One weekend/month, two weeks/year

Supervisor: Melissa Shropshire, U.S. Army, 423-903-8100, may contact                               Annual Salary: $7,000

Performed diverse Human Resources/Personnel and Administrative functions for two U.S. Army units with about 800 total personnel. Provided timely and attentive support to all personnel as the primary point of contact for in-processing and out-processing members on a wide range of Human Resource and Personnel Administration issues and questions.

• Promoted to Specialist, E-4, 2014.
• Earned Certificate of Achievement, 2015, for sustained superior performance.

Applied knowledge of recruitment and placement rules, procedures, or operations to perform a wide variety of interrelated and/or nonstandard duties: reviewed job requirements and determined and utilized recruitment sources to produce qualified candidates; coordinated placement priorities for filling positions; participated with specialists in applying specified factors to rank order applicants on registers; and identified training needs and probationary requirements.

Performed human resources (HR) assistance work requiring substantial knowledge of civilian and/or military HR terminology, requirements, procedures, operations, functions, and regulatory policy and procedural requirements applicable to HR transactions.

Interpreted and applied moderately complex personnel regulations and/or standards at a subject matter expert level.

Applied classification rules, procedures, and operations in order to sufficiently classify a variety of non-controversial, lower-graded clerical and administrative, technician, and semi-skilled wage-grade positions at a subject matter expert level.

Interpreted and applied laws, executive orders, regulations, policies, and concepts pertaining to equal opportunity and affirmative employment at a subject matter expert level.

Retrieved data from various information sources for use in answering questions, responding to correspondence, or preparing reports or briefings at a subject matter expert level.

Used a variety of office automation hardware, software, and peripherals in the performance of military personnel functions and maintained files at a subject matter expert level.

Performed final clerical review of completed applications for completeness and correctness and apply extensive knowledge of applicable rules and regulations/instructions to resolve complicated eligibility issues at a subject matter expert level.

Recruited and/or referred candidates for a variety of positions by screening applications for relevant experience and educational requirements standards under close supervision to ensure compliance with proper procedures.

Independently ensured security investigations packages were completed, processed, and tracked in a timely manner. Independently maintained files of State Criminal History Repository Checks.

Human Resources/Administrative Assistant                                 10/2009 – 05/2013

U.S. Army, Fort Riley, KS                                                                                                                              40 hours/week

Supervisor: Melissa Massey, 570-974-4352, may contact                                                       Annual Salary: $29,000

Performed diverse Human Resources/Personnel and Administrative functions for a U.S. Army unit with 500 personnel. Provided timely and attentive support to all personnel as the primary point of contact for in-processing and out-processing members.

• Updated/improved mailroom operations and administrative standard operating procedures. Sole mailroom clerk. Prepared and passed monthly mailroom inspections, always passed with good score.
• Managed and resolved pay inquiries from Service Members. Instructed proper documents and forwarded to Finance dept. Also did this during Reserve.
• Coordinated timely notification of sponsors to approximately 25 personnel arriving monthly.
• Prepared regular reports on gaining and losing Soldiers into the unit each month, plus stats on every duty status.
• Processed promotions and awards for personnel, created certificates, and prepared awards ceremonies.
• Processed disciplinary and legal actions as well as demotions together with the Legal Office.
• Conducted outprocessing and performance evaluations for unit members.
• Performed onboarding paperwork for new Soldiers and transfers.
• Prepared and reviewed staffing reports and escorted Soldiers to their new locations.

Deployed to Iraq, Forward Operating Base Loyalty, 11/2010 – 10/2011: provided Human Resources and Administrative Assistant services in a combat environment. Processed special personnel allotments, allowances, and pay. Conducted mailroom operations, and processed casualty memoranda. Assisted morale welfare functions such as concerts and celebrity visits.

• As part of the organization’s HR Team, scored first place on post-deployment inspection after return from Iraq deployment and earned Army Achievement Medal, 2012.
• Processed mail for 7 casualties during deployment.
• Prepared base for multiple VIP and celebrity visits to the base.
• Earned Army Commendation Medal for performance on deployment, 2011.

While in Iraq, submitted and processed daily personnel reports: ensured daily Soldier accountability. Processed and submitted daily casualty reports on deceased and injured personnel through the Army Defense Casualty Information Processing System. Conducted site security patrols.

Professional References

Robin Wilder-Buchanan: HIPPA Privacy Program Manager/Correspondence Supervisor: 757-593-0557, Fort Gordon, GA

Melissa Shropshire: Human Resources Sergeant/Army Recruiter, U.S. Army, 423-903-8100

Jeannette Hamilton: Medical Records Administrative Specialist Supervisor, Fort Bragg, NC, 252-639-8174

Bobby Hamilton: Chief, USEUCOM Foreign Disclosure Office, Stuttgart, Germany, +49 151 5080 6552

Additional Information

Military Service:

U.S. Army Active Duty, 10/2009-05/2013, Honorable Discharge, Specialty: Human Resources.

U.S. Army Reserve, 05/2013 – 06/2017, Honorable Discharge.

Select Military Awards and Decorations: Army Commendation Medal; Army Achievement Medal (2); Meritorious Unit Commendation; Army Good Conduct Medal; Iraq Campaign Medal with Campaign Star; Combat Action Badge; Certificate of Achievement.

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administrative, Human Resources, Team Management

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