MCT Pax Air Specialist

Jefferson Davis HS –Diploma–1981-1985

Hargest Voc and Tech –Med Asst Cert–1987

Teressa Grant
2906 Paddock Brook Ln.
Houston, Texas
+1773-920-9442 / +13465036451

                                                                               Skills
10+ years of customer service experience/ 5+ years of collections experience/5+ years of QA
Proficient with Microsoft Office (Word, Excel, and PowerPoint)

                                                                 Professional Experience

Louis Berger Al Asad, Iraq  (Gov’t Logcap V)                                                      April 2021 to present

Passenger Service Specialist

Perform passenger service functions lAW AMCI 24-101, Volumes 6,14 and 15, DTR 4500.9-R, Parts Iand III. Process passengers using automated/non-automated systems. Gate passengers lAW governing directives. Perform Lost & Found and Mishandled baggage procedures. Maintain Space Available and Space Required passenger listings. Maintain Space Available and Space Required passenger listings. Perform passenger briefings. Transport passengers, aircrew and LBS employees. Perform supplemental duties in Passenger Service or other work centers as required by Passenger Service Supervisor and Manager.

KBR Inc. Al Asad, Iraq         (Gov’t Logcap IV)                                                      Feb 2019 – April 2021            Billeting Technician
Coordinate the activities required to provide Billeting services in compliance with Standard Operation Procedures. Ensuring vacancy/occupancy rates are maintained for the military, contractor and subcontractors; Maintaining the key control, billeting inventories, and tracking occupancy via database, submitting reports as directed; Inputting the daily Service Order Requests; Storing, inventorying, and preparing linen packs and issuing lodging linens; Maintaining a clean, safe facility and surroundings; Ensuring all client requests are met at convenient deadlines with the high customer service.

Conco                                                                                                                                          Feb 2018 – Feb 2019
Service Technician
Servicing chemical plants during shut downs. Clean cooling towers coils, evaporator and heat exchange condenser tubes. Efficiently remove deposits from power planet condensers and heat exchangers. Coordinate movement of materials and equipment to work locations and sets up work site. Maintaining tools, equipment and performing various clean-up activities. Performing the ability to mobilize at short notice to travel and perform all work duties.

FCC of Texas                                                                                                                              Feb 2016 – Feb 2019
Provider
Assist clients with daily life tasks (bathing and grooming). Checking vital signs, tracking and administer medication, and basic housekeeping (laundry and vacuuming). Prepare meals according to patient diet.
Maintaining the client’s schedule and offer companionship.

HCA/Parallon                                                                                                                                Jun 2014 – Feb 2016
Team Lead/Registrar of Emergency Room
Greeting patients and their caregivers and recorded pertinent information into a computer database.
QA patient accounts. Secure all signatures necessary for treatments, releasing of medical information, assignment of insurance benefits, and payment of services from legally responsible patients. Verify patients insurance. Negotiate the collection of deposits and copays. Refer individuals to outside agencies when unable to meet their needs. Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach. Assisting Supervisor to insure departmental policies and procedures are followed. Answer and direct phone calls to the correct department. Escort patients to assigned room for care. Schedule patients for outpatient procedures.

WellPoint/Amerigroup                                                                                                        May 2012 – Jun 2014
Claims Representative II
Research and determine the status of medical related claims. Review charges to determine if claim is payable or deniable. Utilize payments or denial codes within established department guidelines and standards. Processing clean claims and corrected claims from providers. Review claims and requests information to support the medical claim. Meet department production and quality standards. Provide excellent customer service internal and external. Mailing claims back to sender via certified and track certified mail. QA all claim edits before release.

HCA Patient Account Service                                                                                          Aug 2009 – Nov 2011
Team Lead/Registrar of Emergency Room
Oversee the daily activities of the registration area to insure department standards are met. QA patient entered accounts. Update and educate registration staff of any changes pertinent to their roles. Fill in for staff members during employee sick/vacation time. Coordinate and organize group activities. Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach. Assist in resolving patient concerns. Greet patients and their caregivers and recording patient information into a computer database. Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients. Verify patient insurance.  Collect deposits and copays. Refer individuals to outside agencies when unable to meet their needs. Escort patients to assigned room for care.

HCA Patient Account Service                                                                                          Apr 2008 – Aug 2009
Credentialing Verifier
Data enter initial application for practitioners. Review and update practitioner’s application. Track intake of all applications, correspondences and maintain documentation. Follow-up with practitioners via phone calls, process incoming mail and distribute. Prepare outgoing mail according to company guidelines. Reviewing files for completeness of information, identifying deficiencies and pursue incomplete information. Maintain high quality, timely and accurate credentialing processes of medical and Allied Healthcare Professionals per CPC policy. Ensuring that all credentialing and re-credentialing files are current and completing pursuant to expiration date of medical licenses, board certification, and professional liability insurance coverage. Verifying and/or updated DEA, National Practitioner Data Bank

HCA Patient Account Service                                                                                          Aug 2005 – Apr 2008
Collections Specialist
Perform accounts follow-up with resolution of patients receivables. Monitoring insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner. Identify coding or billing problems from EOBs and work to correct the errors in a timely manner. Update patients account record to identify actions taken on the account. Work with patients and guarantors to secure payment on outstanding account balances. Sort, scan and file the correspondence.

TWIC – 12/25/2025
OSHA10GE – 2/2023

OSHA 510 – Certified
Depart of the Army Cert Training:

Data Mining

Supply Support Activity (Sustainment)

GCSS Army Overview

GCSS Army Basic Navigation

GCSS Army Intermediate Navigation

Using the End User Manuel-Plus (EUM+) Portal

• Customer Service
• Credentialing
• Medical Claim Processing