Operations and IT professional
- Email:
- [email protected]
- Tel:
- Mobile:
- (504)345-4210
Summary
Analytical, self-motivated Operations and IT professional with a growing background in information security, risk management, vulnerability management, and people management. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively. An advanced learner of mastering new technology; equally successful in both team and self-directed settings; and proficient in a range of systems, languages, tools, and testing methodologies.
Education
B.S, Organization Leadership, University of Charleston
CompTIA Security+ CE
CompTIA Network+ CE
Demonstrated Logistician
Six Sigma Green Belt
Experience
SUPPLY TECHNICIAN
| Vectrus | Al Assad, Iraq | 07/2022 – 07/2023
- Responsible for the implementation of appropriate logistical plans, policies, and procedures to provide support in the procurement, transport, repair and services logistics areas.
- Coordinated the interface between logistics functions such as transportation, maintenance and warehousing and ensured efficient, timely, and cost-effective support to the customer.
- Ratified problem areas in Counter-ISIS Train and Equipment Fund logistics and coordinated problem resolutions to management teams. Coordinates with customers to ensure desired logistics objectives, priorities, and schedules were met and communicated to management.
- Analyzed work processes and developed metrics for measurement of performance. Coordinated with Environmental, Safety, and other Shared Services functional areas as appropriate in regard to logistical functions performed under contract.
OPERATIONS LEAD (IT & LOGISTICS)
| United States Army | 11/2020 – 08/2022
- Utilized Windows account management tools to perform account administration, password changes, group changes, and account expiration date changes.
- Worked within a small team environment. Tracked documents and performed audits to allow accurate reporting of all Service Desk activities.
- Provided IT support for resolution of technical problems related to windows environments and windows applications, e-mail, database and security products.
- Responsible for the implementation of appropriate logistical plans, policies, and procedures to provide support in the procurement, transport, repair, and services logistics areas.
- Installed and configured network printers on military computer systems.
- Maintained antivirus / security requirements by the US Army standards and regulations.
- Provided person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
- Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.
LOGISTICS ANALYST
| United States Army | 06/2017 – 11/2020
- Created full-fledged maintenance plans to maintain bills of lading, inventory control, and QA/QC remains at 80 percent within the organization.
- Formulated policies and procedures to improve efficiency and performance of staff, monitoring output, and instilling control.
- Developed engaging presentations and talking points for speaking engagements in conferences, forums, and meetings, safeguarding accuracy and completeness of data, and ensuring permission to use copyrighted material.
- Managed schedules and calendars by organizing travel and appointments, coordinating with various offices, organizations, and executives. Directed the execution of office projects, tracking progress, and maintaining the timelines of deliverables to ensure closure and completion.
- Assisted customers with daily functions of computer, network, and software management for the site and all users.
Skills
- Help Desk & Desktop support, Leadership, Demonstrated Logistician, Microsoft Office 365, Computer Modification Troubleshooting, Printer Troubleshooting, Operating System Management, Mobile Device Management, Wireless area networking, Network Infrastructure Monitoring and Excellent interpersonal skills..