Logistics

San Jacinto College                                                                                                               Houston, TX

Courses in General Education, Business and Logistics – 22 Credit Hours (currently attending as a full-time student)

 Peralta Community College                                                                                                  Oakland, CA

Courses in Business Management and Criminal Justice – 92 Credit Hours

 Training

Memorial Hermann

• Security Officer License (armed and unarmed), Houston, TX
• Language of Caring ( communication), Houston, TX
• Defensive Driving, Houston, TX

Amazon.com

• Hazardous Waste Handling, Houston, TX
• CPR/AED Lifesaving, Houston, TX
• Problem Solve/ Worldship Protocols (United Parcel Service), Houston, TX

Federal Law Enforcement Training Center

• HAZMAT Coordinator, Charleston, SC
• Managerial/ Leadership Training, Dallas, TX
• Safety & Health for Safety Officers (CSP), Indianapolis, IN
• Hazardous Materials Transportation (HAZWOPER), Oakland, CA
• Financial Crimes Investigation, San Francisco, CA

 Other Trainings

• Baton, mace and handcuffing, Richmond, CA
• Verbal Judo, San Francisco, CA
• SAP

 Certification

• International Association for Healthcare Security and Safety (IAHSS), Basic
• Master Exercise Planning Practitioner (MEPP), Harpers Ferry, WV
• Customer Service in Logistics (online), through LINCS and San Jacinto College, Houston, TX
• Transportation (online), through LINCS and San Jacinto College, Houston, TX
• Inventory Management (online), through LINCS and San Jacinto College, Houston, TX
• Hospital Hazardous Materials for First Receivers (Operational Level), Sugarland, TX
• Certified as a forklift operator (pallet rider and standing forklift), Houston, TX
• Hazardous waste transportation and disposal, Houston, TX
• Certified Safety Professional (CSP), Indianapolis, IN

Memorial Hermann Hospital System (Southeast)                                                              Houston, TX

Security Officer 1 (Supplemental)                                                                                 4/2015 to Present

• Provide quality customer service.
• Use of logic and good judgment to ensure the appropriate outcome.
• Solution orientated and self-motivated.
• Ability to effectively prioritize work time to ensure efficiency.
• Maintain inventory of emergency equipment.
• Assisting in further developing and expanding the Emergency Management program for the hospital.
• Provide training for emergency incidents that are prevalent in the hospital environment.
• I work with the hospital advertising/media department on an as-needed basis.

Amazon.com, Inc.                                                                                                                   Houston, TX

Fulfillment Associate                                                                                                        4/2014 to 4/2016

• Resolve conflicts and set appropriate expectations with managers/supervisors.
• Communicate clearly and concisely with coworkers.
• Work with management in resolving staffing, training and scheduling matters.
• Manage the production process for the problem solving section.
• Conduct training and information sharing meetings with all associates assigned to the problem solving section.
• Served at a facilities trainer for all newly hired employees.
• Worked within the cross-dock and distribution areas of the warehouse.
• Served as a member of the local Safety Committee.
• Solution orientated and self-motivated.
• Ability to effectively prioritize work time to ensure efficiency.
• Certified in CPR, forklift trainer, forklift operation and hazardous waste transportation and disposal.
• Fluent in Windows Operating Systems and Microsoft Office Suite.

US Customs & Border Protection                                                                                        Houston, TX

                                                                                                                                              St. Croix, USVI

Supervisory CBP Officer                                                                                                        2003 to 2012

• Maintained quality control, satisfaction, and accurate records while seeking new ways to improve customer service.
• Conducted outreach meetings with stakeholders.
• Quickly and effectively resolved customer challenges with the various industry organizations and regulatory agencies.
• Negotiated contracts for the use of outside sales and service vendors.
• Maintained budgetary constraints (overtime, procurement and training).
• Conducted employee resolution meetings with the local bargaining union leadership.
• Maintained accountability of the sensitive narcotics seizure/evidence storage vault.
• Worked with SAP for inventory control of equipment and supplies.

• Promoted and conducted training in supply chain security management.
• Worked with scientists in developing protocols for handling and inspecting contaminated articles/shipments arriving into the commerce of the US.
• Subject matter expert on classifying articles using the Harmonized Tariff Schedule of the United States of America (HTSUSA), ITAR, Customs clearance procedures and import/export regulations.
• Served on regional board promoting and providing information related to the Customs Trade Partnership Against Terrorism (C-TPAT).
• Conducted inspections for compliance with DHS, Department of Labor (DOL) and OSHA regulations.
• Supervised 5-75 employees on various supervisory assignments.

RESCARE/Treasure Island Job Corps Center                                                         San Francisco, CA

Center Protection Manager/Officer                                                                                       1999 to 2000

• Supervised employees and provided development, training and performance evaluations.
• Managed safety and transportation issues for the center.
• Monitored department budget and property accountability in excess of 3.5 million dollars.
• Monitored the accurate completion and timely submission of files, reports and other documents in compliance with Center policies.

US Customs & Border Protection                                                                          San Francisco, CA

Senior Inspector/Inspector (aka Officer)                                                                           1996 to 2003

• Served as a Team Leader.
• Assigned to taskforce with local state and other federal agencies.
• Served as trainer for CPR/AED and lifesaving for the region.
• Monitored staff budget for overtime expenditures and compliance.
• Reviewed shipments for compliance with the ITAR and EAR.
• Represented the local management safety meetings and intelligence briefings with external stakeholders.
• Participated in temporary duty assignments (domestic and international).
• Participated in joint operations with other federal, state and local law enforcement and regulatory agencies.
• Presided over outreach meetings with various foreign embassies.

Internal Revenue Service                                                                                                     Oakland, CA

Support Services Clerk                                                                                                        1990 to 1996

• Maintained inventory of the local supply facility.
• Provided excellent customer service to all sites.
• Conducted after-hours inspections of office sites to review security violations relating to secure data.
• Worked with various offices within the local area.
• Produced various types of forms for internal use.
• Shipped, received, and delivered parcels from various vendors using UPS, DHL, and FEDEX.
• Maintained accountability of all equipment within the various offices.
• Reviewed vendor contracts, budget allocations, and conducted an annual review.

• Leadership/management
• Public speaking
• Trainer
• Logistics

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