Information Technology

Columbia College, Jacksonville, FL 2016- Present
Bachelor of Science in Management Information Systems

ITT Technical Institute, Jacksonville, FL
Associates of Science in Network Systems Administration 2012-2014
Bachelor of Science in Information Security Systems 2014-2016
University Of Maryland University College, Adelphia, MD
Bachelor of Science in Information Systems 2009 – 2014

SATCOM TECHNICIAN – Vectrus – Nov 2019- Present
• Troubleshoot with end users to determine issues, classify levels of priority and engage appropriate technicians for resolution.
• System administration duties include standard Active Directory management, server administration and basic network equipment installation.
• Document issues through trouble tickets, follow-up with end users through and after resolution to ensure customer satisfaction.
• Run various IT cables including CAT5e/CAT6 and fiber, install IT equipment such as servers, routers and switches.
• Perform maintenance and troubleshooting of desktop/laptop computers.
• Configure and install wired and wireless networks and their hardware.
• Provide telephone and live tech support for local end users.
• Provide data entry and report generation support for corporate enterprise software.
• Support and Installation for OCONUS forward operating locations (FOLs).
• Research and discovery of local technology resources.
• Maintain full accountability of IT assets/inventory
• HBSS (Host- Based Security System)
• ACAS scanning

System Analyst – Bank of America – Jacksonville, FL 2017
● Gather and analyze requirements impacting data-intensive applications/systems
● Building solutions to problems encountered with applications
● Superior written and oral communication skills
● Use Microsoft products to articulate ideas and solutions for developers, testers, management and business partners
● Install Citrix receiver onto end users system
● Troubleshoot issues with Citrix ICA
● Support mobile device application
● Provide remote support for end users

Tier II Technician – Flour Government Group – Bagram, Afghanistan 2014-2016
● Install and troubleshoot Java based web-applications
● Create user accounts for GATES, GDSS, ICODES, ATTLA, military NIPR and SIPR
● Used token key to access secure safe search audits
● Use Remote desktop program (RDP) to access user computer
● Maintained 100% accountability of equipment issued to other entities on the base

System Analyst – Deutsche Bank – Jacksonville, FL 2012-2014
● Utilize proprietary software and application tools to audit users accounts for illegal activities
● Accessed Microsoft excel for daily project documentation
● Used token key to access secure safe search audits
● Accessed Microsoft desktop on demand system for daily work usage
● Utilize remote desktop for file compression and encryption
● Accessed SharePoint for key operating procedures documentation

System Administrator- US Army – Ft. Hood, TX 2011-2012
● Worked in a fast pace combat training support institution. Maintains over $4,000,000 worth of mission equipment, ensure equipment was assigned to the lowest using elements in the company.
● Technical Operations support for Battalion STT support LAN/WAN
● Orders, receives, inspects, inventories, loads, unloads, and segregates, stores, issues, delivers and turns-in organization and installation supplies and equipment.
● Documented and oversaw transactions and requests using hand receipts, equipment, and organizational records
● Schedule and perform preventive and organizational maintenance on and operate unit level computers.
● Provide professional laptop/desktop support and customer service to military and civilian customers.
● Troubleshoot and resolve hardware problems or refer to another repair facility as appropriate.

Power Generation Specialist – US Army – Wiesbaden, Germany 2006-2011
● Responsible for supervising and performing maintenance and overhaul of power-generation equipment, internal combustion engines and associated equipment.
● Maintained accountability of all assigned equipment
● Maintained tactical vehicles and two weapons to include the M240B AND M2 machine gun.
● Prepared the area of operation for mission training, supplied materials for unit success.
● Performed inventory management, receiving, requisition management, and order fulfillment with the goal of ensuring maximum operational readiness.

⋅ RDP, ACAS, Active Directory, Exchange Sever, Group Policy, HBSS, MDM, vmware, Windows OS

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